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nathan360
Contributor
517 Views
Message 1 of 3

broadband keeps dropping

Basicaly sometimes my broadband can run smoothly for an hour or so then sometimes several times every hour my broadband connection will go down but my modem DSL light stays on. My connection training period Is long gone I've now had BT infinity 2 installed for 19 days. Plus I've done the line check and looked for damaged internal wiring and can't find a problem. Also I'm using home hub 4 and when my connection cuts off its accompanied by a flashing orange light. My internet only goes off for about 30 secs but several times an hour it gets annoying I think it's a problem at bts end. Here's my event log:
19:30:44, 14 Oct. (11503.740000) PPP IPCP Receive Configuration ACK
19:30:44, 14 Oct. (11503.730000) PPP IPCP Send Configuration Request
19:30:44, 14 Oct. (11503.730000) PPP IPCP Receive Configuration NAK
19:30:44, 14 Oct. (11503.720000) PPP IPCP Send Configuration ACK
19:30:44, 14 Oct. (11503.720000) PPP IPCP Receive Configuration Request
19:30:44, 14 Oct. (11503.720000) PPP IPCP Send Configuration Request
19:30:44, 14 Oct. (11503.720000) CHAP authentication successful
19:30:44, 14 Oct. (11503.640000) CHAP Receive Challenge
19:30:44, 14 Oct. (11503.640000) Starting CHAP authentication with peer
19:30:44, 14 Oct. (11503.640000) PPP LCP Receive Configuration ACK
19:30:44, 14 Oct. (11503.630000) PPP LCP Send Configuration Request
19:30:44, 14 Oct. (11503.630000) PPP LCP Receive Configuration Reject
19:30:44, 14 Oct. (11503.630000) PPP LCP Send Configuration ACK
19:30:44, 14 Oct. (11503.630000) PPP LCP Receive Configuration Request
19:30:44, 14 Oct. (11503.630000) PPP LCP Send Configuration Request
19:30:42, 14 Oct. (11501.640000) CWMP: session closed due to error: Could not resolve host
19:30:41, 14 Oct. (11500.730000) Ethernet is up
19:30:40, 14 Oct. (11499.760000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
19:30:40, 14 Oct. (11499.760000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
19:30:40, 14 Oct. (11499.460000) CWMP: Initializing transaction for event code 4 VALUE CHANGE
19:30:38, 14 Oct. (11498.300000) Ethernet is down after 0 minutes uptime
19:30:36, 14 Oct. (11495.720000) PPP LCP Send Termination Request [User request]
19:30:34, 14 Oct. (11493.790000) Ethernet is up
19:30:31, 14 Oct. (11490.610000) Ethernet is down after 96 minutes uptime
19:30:30, 14 Oct. (11490.310000) PPPoE is down after 96 minutes uptime [Waiting for Underlying Connection (WAN Ethernet - Down)]
19:30:25, 14 Oct. (11485.050000) PPP LCP Send Termination Request [User request]
19:13:41, 14 Oct. (10480.540000) Admin login successful by 192.168.1.64 on HTTP
19:13:18, 14 Oct. (10458.420000) New GUI session from IP 192.168.1.64
19:07:59, 14 Oct. (10139.040000) Lease for IP 192.168.1.65 renewed by host Sandra (MAC 2c:d0:5a:2f:88:cf). Lease duration: 1440 min
19:07:59, 14 Oct. (10139.040000) Device connected: Hostname: Sandra IP: 192.168.1.65 MAC: 2c:d0:5a:2f:88:cf Lease time: 1440 min. Link rate: 0.0 Mbps
19:07:59, 14 Oct. (10138.980000) Lease requested
19:07:59, 14 Oct. wlan0: STA 2c:d0:5a:2f:88:cf IEEE 802.11: Client associated
18:46:05, 14 Oct. ( 8825.120000) Device disconnected: Hostname: Sandra IP: 192.168.1.65 MAC: 2c:d0:5a:2f:88:cf
18:46:05, 14 Oct. wlan0: STA 2c:d0:5a:2f:88:cf IEEE 802.11: Client disassociated
18:44:49, 14 Oct. ( 8748.760000) Lease for IP 192.168.1.65 renewed by host Sandra (MAC 2c:d0:5a:2f:88:cf). Lease duration: 1440 min
18:44:49, 14 Oct. ( 8748.760000) Device connected: Hostname: Sandra IP: 192.168.1.65 MAC: 2c:d0:5a:2f:88:cf Lease time: 1440 min. Link rate: 65.0 Mbps
18:44:49, 14 Oct. ( 8748.700000) Lease requested
18:44:49, 14 Oct. wlan0: STA 2c:d0:5a:2f:88:cf IEEE 802.11: Client associated
18:44:49, 14 Oct. wlan0: STA 2c:d0:5a:2f:88:cf IEEE 802.11: Client disassociated
18:18:30, 14 Oct. BLOCKED 2 more packets (because of Remote administration)
18:18:29, 14 Oct. BLOCKED 1 more packets (because of Remote administration)
18:18:29, 14 Oct. IN: BLOCK [16] Remote administration (TCP 83.92.68.222:53393->109.158.195.84:443 on ppp1)
18:11:34, 14 Oct. OUT: BLOCK [65] First packet is Invalid (TCP 192.168.1.65:59922->157.55.236.82:443 on ppp1)
18:11:31, 14 Oct. BLOCKED 1 more packets (because of First packet is Invalid)
18:11:30, 14 Oct. OUT: BLOCK [65] First packet is Invalid (TCP 192.168.1.65:60338->157.56.124.88:443 on ppp1)
18:11:28, 14 Oct. OUT: BLOCK [65] First packet is Invalid (TCP 192.168.1.65:59922->157.55.236.82:443 on ppp1)
18:11:28, 14 Oct. BLOCKED 1 more packets (because of First packet is Invalid)
18:11:27, 14 Oct. OUT: BLOCK [65] First packet is Invalid (TCP 192.168.1.65:59922->157.55.236.82:443 on ppp1)
18:11:19, 14 Oct. OUT: BLOCK [65] First packet is Invalid (TCP 192.168.1.65:60338->157.56.124.88:443 on ppp1)
18:11:19, 14 Oct. BLOCKED 1 more packets (because of First packet is Invalid)
18:11:18, 14 Oct. OUT: BLOCK [65] First packet is Invalid (TCP 192.168.1.65:60338->157.56.124.88:443 on ppp1)
18:01:17, 14 Oct. OUT: BLOCK [65] First packet is Invalid (TCP 192.168.1.64:56586->173.194.67.188:5228 on ppp1)
18:00:38, 14 Oct. OUT: BLOCK [65] First packet is Invalid (TCP 192.168.1.64:45222->54.225.250.247:4244 on ppp1)
17:54:54, 14 Oct. OUT: BLOCK [65] First packet is Invalid (TCP 192.168.1.64:56586->173.194.67.188:5228 on ppp1)
17:54:54, 14 Oct. BLOCKED 1 more packets (because of First packet is Invalid)
17:54:53, 14 Oct. OUT: BLOCK [65] First packet is Invalid (TCP 192.168.1.64:56586->173.194.67.188:5228 on ppp1)
17:54:47, 14 Oct. BLOCKED 1 more packets (because of First packet is Invalid)
17:54:46, 14 Oct. OUT: BLOCK [65] First packet is Invalid (TCP 192.168.1.64:44667->109.104.86.107:80 on ppp1)
17:54:16, 14 Oct. OUT: BLOCK [65] First packet is Invalid (TCP 192.168.1.65:60878->217.32.28.58:443 on ppp1)
17:54:15, 14 Oct. BLOCKED 5 more packets (because of First packet is Invalid)
17:54:14, 14 Oct. OUT: BLOCK [65] First packet is Invalid (TCP 192.168.1.65:60849->23.62.2.120:443 on ppp1)
17:54:13, 14 Oct. OUT: BLOCK [65] First packet is Invalid (TCP 192.168.1.65:60815->173.194.34.166:80 on ppp1)
17:54:12, 14 Oct. OUT: BLOCK [65] First packet is Invalid (TCP 192.168.1.64:38803->109.104.86.107:80 on ppp1)
17:54:12, 14 Oct. BLOCKED 1 more packets (because of First packet is Invalid)
17:54:11, 14 Oct. OUT: BLOCK [65] First packet is Invalid (TCP 192.168.1.65:60878->217.32.28.58:443 on ppp1)
17:54:11, 14 Oct. ( 5711.110000) CWMP: session completed successfully
17:54:11, 14 Oct. ( 5710.910000) CWMP: HTTP authentication success from https://pbthdm.bt.mo
17:54:10, 14 Oct. BLOCKED 6 more packets (because of First packet is Invalid)
17:54:09, 14 Oct. OUT: BLOCK [65] First packet is Invalid (TCP 192.168.1.65:60815->173.194.34.166:80 on ppp1)
17:54:08, 14 Oct. BLOCKED 4 more packets (because of First packet is Invalid)
17:54:08, 14 Oct. OUT: BLOCK [65] First packet is Invalid (TCP 192.168.1.65:60885->31.13.72.7:443 on ppp1)
17:54:08, 14 Oct. BLOCKED 2 more packets (because of First packet is Invalid)
17:54:08, 14 Oct. OUT: BLOCK [65] First packet is Invalid (TCP 192.168.1.65:60850->23.62.2.120:443 on ppp1)
17:54:08, 14 Oct. BLOCKED 5 more packets (because of First packet is Invalid)
17:54:05, 14 Oct. BLOCKED 7 more packets (because of First packet is Invalid)
17:54:05, 14 Oct. OUT: BLOCK [65] First packet is Invalid (TCP 192.168.1.65:60815->173.194.34.166:80 on ppp1)
17:54:05, 14 Oct. BLOCKED 7 more packets (because of First packet is Invalid)
17:54:05, 14 Oct. OUT: BLOCK [65] First packet is Invalid (TCP 192.168.1.65:60850->23.62.2.120:443 on ppp1)
17:54:05, 14 Oct. BLOCKED 12 more packets (because of First packet is Invalid)
17:54:05, 14 Oct. OUT: BLOCK [65] First packet is Invalid (TCP 192.168.1.65:60849->23.62.2.120:443 on ppp1)
17:54:05, 14 Oct. ( 5704.640000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
17:54:05, 14 Oct. ( 5704.630000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
17:54:00, 14 Oct. ( 5699.830000) WAN operating mode is Ethernet
17:54:00, 14 Oct. ( 5699.830000) Last WAN operating mode was Ethernet
17:54:00, 14 Oct. ( 5699.800000) PPPoE is up
17:53:59, 14 Oct. ( 5699.140000) PPP IPCP Receive Configuration ACK
17:53:59, 14 Oct. ( 5699.130000) PPP IPCP Send Configuration Request
17:53:59, 14 Oct. ( 5699.130000) PPP IPCP Receive Configuration NAK
17:53:59, 14 Oct. ( 5699.130000) PPP IPCP Send Configuration ACK
17:53:59, 14 Oct. ( 5699.130000) PPP IPCP Receive Configuration Request
17:53:59, 14 Oct. ( 5699.120000) PPP IPCP Send Configuration Request
17:53:59, 14 Oct. ( 5699.120000) CHAP authentication successful
17:53:59, 14 Oct. ( 5699.050000) CHAP Receive Challenge
17:53:59, 14 Oct. ( 5699.050000) Starting CHAP authentication with peer
17:53:59, 14 Oct. ( 5699.050000) PPP LCP Receive Configuration ACK
17:53:59, 14 Oct. ( 5699.040000) PPP LCP Send Configuration Request
17:53:59, 14 Oct. ( 5699.040000) PPP LCP Receive Configuration Reject
17:53:59, 14 Oct. ( 5699.040000) PPP LCP Send Configuration ACK
17:53:59, 14 Oct. ( 5699.040000) PPP LCP Receive Configuration Request
17:53:59, 14 Oct. ( 5699.040000) PPP LCP Send Configuration Request
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2 REPLIES 2
nathan360
Contributor
516 Views
Message 2 of 3

Re: broadband keeps dropping

I don't suppose this means anything to any one and please could someone help l. I tried to get some stats but BT have blocked them from BT home hub4. But my speeds are like 69 down and 17 up with 12ms ping
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Andy89
Aspiring Contributor
335 Views
Message 3 of 3

Re: broadband keeps dropping

Hi the exact same thing is happening to me at the moment did you get it resolved and how?
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