broadband speed limited to 1mb

[imjolly]

are you trying to do it with ethernet cable or wireless?

[AandG]

I've tried both with similar test results.

[imjolly]

the btspeedtester results you posted previously show a good download speed for your 2mb profile

[AandG]

But why was I told to expect between 3mb and 5mb by BT when my order was confirmed?

[imjolly]

these figures as they say are only esitimates

can you post some stats for me by going to humanaher then troubleshooting the logs/wan and you are looking for 2 line together which show your connection speed and also your noise margin  the lines will be when hub last conencted to internat so from stats you already posted probably be about 7 days ago unless router has reset since yesterday

just trying to see if noise margin higher than normal 6db giving scope for a bit more speed

[AandG]

Is it in here?

[AandG]

Sorry, I've found the log now - just searching through....

[AandG]

12:30:46, 20 Jul. ( 74.110000) DSL noise margin: 17.00 dB upstream, 6.10 dB downstream
12:30:46, 20 Jul. ( 74.050000) DSL line rate: 448 Kbps upstream, 2496 Kbps downstream

[imjolly]

Thanks. That is the 2 lines

i was hoping that noise margin would be higher nearer 9db which would have given scope for more speed as noise margin dropped back to 6db but it is already about 6db

[Shush41]

Hi,

I had a similar problem where my speed was stuck at 0.2mb/sec. It was because I was switching my hub on and off several times a day. That made the line think there was a fault so dropped the speed and got stuck there. I had the slow speed for several months but did not have time to speak to BT support. 

BT does not make it clear on their starter info pack  that the hub needs to on all the time. I only found out this out by doing seraches for my problem.

Anyway, the  resolution was the open reach engineer came and did a HARD RESET on the phone line itself and magically I was back to an average speed of 10 MB/sec.

I now leave the hub on all the time.

I hope this helps