Latest test results - we are definitely over the 1Mb at last!
The download speed varies, but never goes over 1.99, upload always seems to be low, sometimes zero, and the ping varies from zero to over 200.
download speed : 1.39
upload speed : 0.15
ping : 101.63
Whilst I am delighted that our internet is now capable of internet browsing, it is still not fast enough to stream video.
When I originally received my BT order confirmation email, in the broadband section it says -
"Your broadband will start by midnight on: 20 Apr 2016
Want to get online before then? You can use BT Wi-fi now. All you need is a BT ID. See 'About your broadband' below for more.
How fast will it be?
We estimate your speed will be: between 3Mb and 5Mb."
Thank you for your help so far......Alix
can you post hub stats similar to message 2
For stats try going to hub manager then troubleshooting then helpdesk and post stats
your profile is based on your connection speed not the other way round so need to see stats to see your connection speed
stats show adslmax with connection speed of 2560kbps and the correct profile for that speed is 2mb