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Don01
Beginner
433 Views
Message 1 of 30

broadband speed problems

Hello Everyone

My first post here I sorry that its asking for help but I have seen others getting help from here and that mods can look over your case, I Thank you in advance for your help and hope you can help me too 🙂

A couple of months back I was quite happy with my internet getting 2mb and then one day it crashed and was only getting 0.1mb after 2 weeks of phoning and an engineer coming out which he replaced the wall socket, ads filter and new hun3 he even went and checked the local exchange box at the end of the street which he thought in there was a card? That needed replacing but they where expensive! He got my internet back up and running and I've now only been getting the 1mb which was dropping to 0.5mb at times then it went off again which after I called was up and running within 24hrs I also said I wasn't happy with my slow speed so they are trying to fix but this keeps going up and down. I live 3 miles from the main exchange and when I put my number into the bt web site it say my line is capable of speed between 1 to 3.5mb and I should be getting 2mb even when I renewed my contract they said I would get 2mb. So the problem is that the speed is up and down when they call me every morning its a different speed the best I have got has been 2.2 and later that day drops to 0.9 and then it wont go past 1.2 yesterday when they called it was 1.8but he said I should be getting over the 2 so keep case open and try again this morning when they called its back to 1.2mb

I was hoping that you could have a look over my hub stats below which are the last 3 I copied and there is any help you can provided me with in getting this resolved, I was hoping to get bt-vision but this in a minimum of 2mb and I can even watch a youtube without buffering, I also look forward to the day I can get bt-fiber. Many Thanks Please help and I'll stay positive 🙂

26/04/12 @5.15am

ADSL Line Status

Connection Information

Line state: Connected

Connection time: 0 days, 02:41:33

Downstream: 2.491 Mbps

Upstream: 577.7 Kbps

ADSL Settings

VPI/VCI: 0/38

Type: PPPoA

Modulation: G.992.3 Annex A

Latency type: Interleaved

Noise margin (Down/Up): 3.2 dB / 8.9 dB

Line attenuation (Down/Up): 63.7 dB / 42.0 dB

Output power (Down/Up): 17.3 dBm / 12.6 dBm

FEC Events (Down/Up): 23547 / 13

CRC Events (Down/Up): 34 / 1

Loss of Framing (Local/Remote): 0 / 0

Loss of Signal (Local/Remote): 0 / 0

Loss of Power (Local/Remote): 0 / 0

HEC Events (Down/Up): 178 / 3

Error Seconds (Local/Remote): 16841 / 2100


Updated setting after bt reset line (24/04/12) 11.15am

ADSL Line Status

Connection Information

Line state: Connected

Connection time: 0 days, 03:09:14

Downstream: 2.491 Mbps

Upstream: 630.2 Kbps

ADSL Settings

VPI/VCI: 0/38

Type: PPPoA

Modulation: G.992.3 Annex A

Latency type: Interleaved

Noise margin (Down/Up): 3.1 dB / 5.2 dB

Line attenuation (Down/Up): 63.7 dB / 42.1 dB

Output power (Down/Up): 17.2 dBm / 12.6 dBm

FEC Events (Down/Up): 31351 / 951

CRC Events (Down/Up): 24 / 57

Loss of Framing (Local/Remote): 0 / 0

Loss of Signal (Local/Remote): 0 / 0

Loss of Power (Local/Remote): 0 / 0

HEC Events (Down/Up): 331 / 21

Error Seconds (Local/Remote): 34 / 908


Connection Information. (Test 1 original settings)

Line state: Connected

Connection time: 0 days, 00:19:51

Downstream: 1.304 Mbps

Upstream: 708.2 Kbps

ADSL Settings

VPI/VCI: 0/38

Type: PPPoA

Modulation: G.992.3 Annex A

Latency type: Interleaved

Noise margin (Down/Up): 3.3 dB / 5.4 dB

Line attenuation (Down/Up): 65.1 dB / 42.0 dB

Output power (Down/Up): 15.5 dBm / 12.6 dBm

FEC Events (Down/Up): 425378 / 39

CRC Events (Down/Up): 12 / 46

Loss of Framing (Local/Remote): 0 / 0

Loss of Signal (Local/Remote): 0 / 0

Loss of Power (Local/Remote): 0 / 0

HEC Events (Down/Up): 15 / 19

Error Seconds (Local/Remote): 11 / 11

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29 REPLIES 29
Distinguished Sage
Distinguished Sage
425 Views
Message 2 of 30

Re: broadband speed problems

are you connected to the test or master socket?  do you have other sockets apart from the master?

 

is the last set of stats new or can you post the current adsl stats please

 

try quiet line test  dial 17070 option 2  should hear nothing and best with corded phone  if cordless dull hum normal



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Don01
Beginner
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Message 3 of 30

Re: broadband speed problems

Hi sorry I ment to put all that info in. I only have the one master socket and I,m connected to the test port inside the socket as this was requested by bt so its been in there the last 2 weeks

 

edit- also there was noise on the line this was reported bt the bt person I was speeking to as she could hear it, but this has now been closed which said they could not fined any fault with the noise on the line. 

 

Also yesterday when they done test they said there was a fault on line for broadband

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Distinguished Sage
Distinguished Sage
421 Views
Message 4 of 30

Re: broadband speed problems

quiet line test?

 

new stats later?



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Don01
Beginner
419 Views
Message 5 of 30

Re: broadband speed problems

Just edited my last post to show line noise, I'll do new stats the now and post in a few minutes

Thanks
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Highlighted
Distinguished Sage
417 Views
Message 6 of 30

Re: broadband speed problems

As imjolly has posted could you also try the quiet line test and post the results
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Don01
Beginner
415 Views
Message 7 of 30

Re: broadband speed problems

Hi, not sure how I would do the quiet line test and get the results to post as I thought it was just a number you called?

Here's new stats from a few minutes ago Thanks for helping 🙂

ADSL Line Status

Connection Information

Line state: Connected

Connection time: 0 days, 16:53:28

Downstream: 1.413 Mbps

Upstream: 636.2 Kbps

ADSL Settings

VPI/VCI: 0/38

Type: PPPoA

Modulation: G.992.3 Annex A

Latency type: Interleaved

Noise margin (Down/Up): 10.9 dB / 5.9 dB

Line attenuation (Down/Up): 63.7 dB / 42.0 dB

Output power (Down/Up): 15.7 dBm / 12.7 dBm

FEC Events (Down/Up): 10782549 / 6467

CRC Events (Down/Up): 456 / 153

Loss of Framing (Local/Remote): 0 / 0

Loss of Signal (Local/Remote): 0 / 0

Loss of Power (Local/Remote): 0 / 0

HEC Events (Down/Up): 413 / 209

Error Seconds (Local/Remote): 43092 / 4445
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Distinguished Sage
412 Views
Message 8 of 30

Re: broadband speed problems

you dial 17070 select option 2 you should hear no noise any noise heard should be reported to BT Faults on 151 after any problem is resolved your broadband should improve  just post back what you heard 

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Distinguished Sage
Distinguished Sage
408 Views
Message 9 of 30

Re: broadband speed problems

stats look like there is noise on your line  try quiet line test



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Don01
Beginner
408 Views
Message 10 of 30

Re: broadband speed problems

I can hear a faint crackling noise, is that normal?
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