Hi I have very slow broadband speed. i dont use the bt hub.
But here is the info from my switch
Download speed 1,02
Upload speed 0,32
Tested on -> http://speedtest.btwholesale.com/
|Rate (Kbps):||8096 kbps||448 kbps|
|SNR Margin (dB):||10.5||23.0|
|Output Power (dBm):||17.5||12.0|
|RS Correctable Errors:||0||0|
|RS Uncorrectable Errors:||0||0|
|ADSL Modulation :||G.DMT|
|Cable Status :||ADSL Link Up|
|Virtual Circuit :|
|Connection Type :||PPPoE/PPPoA|
|Network Status :||Connected|
|Connection Up Time :||0:00:06:45|
|Downstream Line Rate :||8096 kbps|
|Upstream Line Rate :||448 kbps|
you need to run btspeedtester with wired conenction and when first test completes then run diagnostic test and post results
1. Best Effort Test:
Download Speed : 0.96 Mbps
Your speed test has completed and the results are shown above, however during the test an error occurred while trying to retrieve additional details regarding your service. As a result we are unable to determine if the speed you received during the test is acceptable for your service. Please re-run the test if you require this additional information.
sorry but you need to keep trying to get diagnostic test to run
are there any exchange problems http://usertools.plus.net/exchanges/mso.php
Hi i can change for bt hub i take from my friend again if that can help you
That shows a problem with the VP which is the reason for your good connection speed but very poor download speed
you need mod help and they will post a contact us link when they read this
this is another customer on same exchnage with same problem https://community.bt.com/t5/ADSL-Copper-Broadband-Speed/Broadband-Speed-Issues/td-p/1187390
|20CN virtual paths: Red|
BT is reporting that some of the 20CN virtual paths at this exchange are not operating within BT Wholesale's planning guidance, although they are still operating within the product specification.
At busy times, your ADSL connection may operate at a reduced speed, although not all customers on your exchange may be affected. You should only contact support if there is no current ETA date set.
The ETA fix time is: 25 Apr 14
Record last updated: 31 Jan 14
i should be fixed by now ? or not ?
you need mod help as does another customer on same exchnage https://community.bt.com/t5/ADSL-Copper-Broadband-Speed/Broadband-Speed-Issues/td-p/1187390
mods will help
After completing the email NOT PM then you join a queue of other customers waiting for mod help. The mods will get back to you in 3/5 working days either by phone or email