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Beginner
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Message 1 of 8

broadband speed

Joined bt recently but speeds are less thani got previously. 1.2meg can this be improved?
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7 REPLIES 7
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Distinguished Sage
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Message 2 of 8

Re: broadband speed

Hi Welcome to the community forums
Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html
once you have posted the information asked for then the community members can help you more

if using a hub 4 locate these lines located in the hub logs
Lines should look like this
19:11:29, 07 Nov. (2290101.460000) DSL noise margin: 7.00 dB upstream, 6.10 dB downstream
19:11:29, 07 Nov. (2290101.390000) DSL line rate: 448 Kbps upstream, 288 Kbps downstream

Thank You
This is a customer to customer self help forum the only BT presence here are the forum moderators
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Beginner
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Message 3 of 8

Re: broadband speed

Don't understand
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Distinguished Sage
Distinguished Sage
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Message 4 of 8

Re: broadband speed



in order for the forum members to help please can you post the adsl stats from your router you may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or if HH4/5 then go to troubleshooting then logs and you are looking for 2 line together when hub last connected to internet and they will show your connection speed and noise margin or if netgear enter 192.168.0.1). Then run  btspeedtester  (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).


are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

Someone may then be able to offer help/assistance/suggestions to your problem

 

 

 

test socket.jpg



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Beginner
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Message 5 of 8

Re: broadband speed

IN: BLOCK [9] Packet invalid in connection (TCP 157.56.194.23:443-​>31.49.175.61:53653 on ppp0)
18:28:16, 20 May. OUT: BLOCK [65] First packet is Invalid (TCP 192.168.1.69:47595-​>74.82.93.58:443 on ppp0)
18:18:04, 20 May. IN: BLOCK [9] Packet invalid in connection (TCP 157.56.194.23:443-​>31.49.175.61:53644 on ppp0)
17:49:16, 20 May. IN: BLOCK [9] Packet invalid in connection (TCP 23.198.75.120:443-​>31.49.175.61:38355 on ppp0)
17:49:09, 20 May. IN: BLOCK [9] Packet invalid in connection (TCP 213.120.177.145:80-​>31.49.175.61:52816 on ppp0)
17:48:15, 20 May. IN: BLOCK [9] Packet invalid in connection (TCP 173.194.34.107:80-​>31.49.175.61:53590 on ppp0)
17:48:07, 20 May. BLOCKED 1 more packets (because of Packet invalid in connection)
17:48:05, 20 May. IN: BLOCK [9] Packet invalid in connection (TCP 173.194.78.95:443-​>31.49.175.61:53581 on ppp0)
17:48:05, 20 May. BLOCKED 1 more packets (because of Packet invalid in connection)
17:48:03, 20 May. IN: BLOCK [9] Packet invalid in connection (TCP 173.194.78.95:80-​>31.49.175.61:53579 on ppp0)
17:48:02, 20 May. OUT: BLOCK [9] Packet invalid in connection (TCP 192.168.1.64:53555-​>173.192.220.64:80 on ppp0)
17:48:01, 20 May. BLOCKED 1 more packets (because of Packet invalid in connection)
17:47:59, 20 May. IN: BLOCK [9] Packet invalid in connection (TCP 173.194.78.154:80-​>31.49.175.61:53575 on ppp0)
17:47:57, 20 May. OUT: BLOCK [9] Packet invalid in connection (TCP 192.168.1.64:53510-​>2.16.226.217:443 on ppp0)
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Distinguished Sage
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Message 6 of 8

Re: broadband speed

the information we need are the two lines shown in my earlier post
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Beginner
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Message 7 of 8

Re: broadband speed

Can't find this info
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Distinguished Sage
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Message 8 of 8

Re: broadband speed

It will be  where the hub last restarted 

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