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polish
Aspiring Expert
200 Views
Message 1 of 2

broadband usage

a friend of mine has bt infinity broadband and phone, they have the 40gb monthly usage and always has.  However from 1st June to 6th June they received an email to say they were nearly over his usage of 40gb, they has used 33.9gb between the 1st june and 6th June!

 

Only used for on line shopping, amazon, etc and so cannot understand this.  They did not know that Mcafee comes free with this package and got the AVG security in November last year for the year.   They downloaded the AVG clean up etc from AVG would this have used this kind of usage?   I am not au fait with this kind of thing as I have unlimited usage but any suggestion/help would be appreciated.

 

many thanks

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john46
Distinguished Sage
169 Views
Message 2 of 2

Re: broadband usage

have they recently upgraded to windows 10 as failed downloads can be 3Gb + each time it try's to download
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