Hi guys -
I have recently moved house and gotten Infinity at my new property.
I rang BT to swap the infinity from my previous property and they convinced me to upgrade to the 56+ package (which I though was pretty good!).
It turns out however, my speed are appauling.
I'm getting less than 17 mbps and have been for around 2 months.
The estimated speeds in my area are for 56 - 76 mbps but I have NEVER been anywhere even close to approaching half of that.
If I ring BT are they able to do anything? I think paying for a service that estimates I should be getting 4 x what I currently am, is pretty much fraudulent.
Solved! Go to Solution.
Your estimated speeds are anywhere between 38.4Mbps of the Range B line and 74.3Mbps of the Range A line. As you are getting far below even the lowest estimate you need to contact BT and report a fault and request an engineer out to investigate where the fault is.