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ChimpyGlassman
Beginner
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Message 1 of 5

bt Infinity ESTIMATED 56-76 MBPS GETTING LESS THAN 17

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Hi guys -

 

I have recently moved house and gotten Infinity at my new property.

 

I rang BT to swap the infinity from my previous property and they convinced me to upgrade to the 56+ package (which I though was pretty good!).

 

It turns out however, my speed are appauling.

I'm getting less than 17 mbps and have been for around 2 months.

 

The estimated speeds in my area are for 56 - 76 mbps but I have NEVER been anywhere even close to approaching half of that.

 

If I ring BT are they able to do anything? I think paying for a service that estimates I should be getting 4 x what I currently am, is pretty much fraudulent.

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4 REPLIES 4
john46
Distinguished Sage
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Message 2 of 5

Re: bt Infinity ESTIMATED 56-76 MBPS GETTING LESS THAN 17

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If you use this checker it will tell what cabinet you are on and what services it can receive. please post back the results editing out your phone number

http://www.dslchecker.bt.com/adsl/adslchecker.welcome
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ChimpyGlassman
Beginner
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Message 3 of 5

Re: bt Infinity ESTIMATED 56-76 MBPS GETTING LESS THAN 17

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dslcheck 13.1.15.jpg

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gg30340
Distinguished Sage
Distinguished Sage
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Message 4 of 5

Re: bt Infinity ESTIMATED 56-76 MBPS GETTING LESS THAN 17

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Your estimated speeds are anywhere between 38.4Mbps of the Range B line and 74.3Mbps of the Range A line. As you are getting far below even the lowest estimate you need to contact BT and report a fault and request an engineer out to investigate where the fault is.

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ChimpyGlassman
Beginner
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Message 5 of 5

Re: bt Infinity ESTIMATED 56-76 MBPS GETTING LESS THAN 17

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Cheers buddy.

 

Will give them a ring when I get in.

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