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bigbassman9
Aspiring Contributor
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Message 1 of 20

bt basic broadband speed

Hi i have bt basic and broadband speed is .36mb on google speedtest , speedtest on bt site could not run due to an error , iknow i should only have 10mb but not even 1mb at the moment , it is the same wired or wirless , also tried the 5ghz thing and no better , i have a home hub 4 , or is this what i can expect from basic, feels like im back in the 90's waiting for tcp all over again lol 

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19 REPLIES 19
Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 2 of 20

Re: bt basic broadband speed

@bigbassman9

Have you checked the phone line to see if there is any noise on the line?

 Dial 17070 and select option 2, there should be no noise between the announcements.

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bigbassman9
Aspiring Contributor
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Message 3 of 20

Re: bt basic broadband speed

no all quiet , i have a new master socket and line to house from t pole in the street and it is the only one i have, it has gotten worse over the last week ,

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
2,472 Views
Message 4 of 20

Re: bt basic broadband speed

It may be worth trying a single factory reset of the home hub.

http://bt.custhelp.com/app/answers/detail/a_id/11386/%7E/how-do-i-reset-my-bt-hub-to-its-factory-set...

I assume that when you say your phone line is quiet, you can still hear dialling tone?

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bigbassman9
Aspiring Contributor
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Message 5 of 20

Re: bt basic broadband speed

just done factory reset and still same , no i can not here the dialling tone between the beeps

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
2,454 Views
Message 6 of 20

Re: bt basic broadband speed


@bigbassman9 wrote:

just done factory reset and still same , no i can not here the dialling tone between the beeps


If you cannot hear dial tone on your phone, when you pick it up, then you have a fault on your line. What are the beeps you can hear?

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bigbassman9
Aspiring Contributor
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Message 7 of 20

Re: bt basic broadband speed

oh i thought you meant during the quiet test , yes i have dialling tone picking up phone

 

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
2,446 Views
Message 8 of 20

Re: bt basic broadband speed

Please can you look at this post https://community.bt.com/t5/Announcements-Guides-Community/Broadband-Top-Tips-to-get-help-on-the-for...

and post the connection information from the home hub 4.

 

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bigbassman9
Aspiring Contributor
2,436 Views
Message 9 of 20

Re: bt basic broadband speed

Screenshot (17).pngScreenshot (19).png

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imjolly
Distinguished Sage
Distinguished Sage
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Message 10 of 20

Re: bt basic broadband speed

have you tried connecting to the test socket which is behind the faceplate of the master socket  does your master socket have connection on front for phone and adsl/broadband?

have you been trying to connect by continually resetting the hub by disconnecting and reconnecting?



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