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DavidM
Moderator
Moderator
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Message 41 of 59

Re: bt declined topcashback

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Hi @cw182,

 

Thanks for posting. I tried calling this morning, sorry I missed you. I'll go back to our offers team and get them to chase this up with TCP. I'll be in touch as soon as I have anything.

 

Cheers

 

David

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cw182
Contributor
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Message 42 of 59

Re: bt declined topcashback

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thank you 🙂

 

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DavidM
Moderator
Moderator
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Message 43 of 59

Re: bt declined topcashback

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Hi @cw182,

 

I tried calling today, sorry I missed you. I've had confirmation that your mums cashback will be paid shortly so can you check the account and let me know when you receive it?

 

Cheers

 

David

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cw182
Contributor
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Message 44 of 59

Re: bt declined topcashback

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Got it but only £140 as well which is wrong so have emailed them.
Thanks you for chasing it up!
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DavidM
Moderator
Moderator
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Message 45 of 59

Re: bt declined topcashback

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No problem @cw182. I'm glad you've received it. Are you happy for me to close this off?

 

Cheers

 

David

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cw182
Contributor
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Message 46 of 59

Re: bt declined topcashback

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Contacted tcb, they are saying it correct but it isn't as when the claim was put in the cash back had changed. Also haven't had my mother's Amazon voucher yet had mine and I applied after her. Can you help?
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DavidM
Moderator
Moderator
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Message 47 of 59

Re: bt declined topcashback

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Thanks for getting back @cw182.

 

As per my previous post, if you haven't received the correct cashback you need to report this to TCB who will provide a reference number and investigate the claim. You can send that over to me and I'll try to find some help with that. Can you also provide screen shots and the amount you're chasing.

 

Did you complete and submit the claim form for the Amazon voucher on your mums account? If so send me over that reference as well and I'll look into this for you.

 

Cheers

 

David

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cw182
Contributor
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Message 48 of 59

Re: bt declined topcashback

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Hi david,

 

had a message today saying on of these cashback amounts has been declined?

thanks

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PaddyB
Moderator
Moderator
531 Views
Message 49 of 59

Re: bt declined topcashback

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Hi @cw182,

 

Thank you for taking my call. I've raised this again with our promotions team and as soon as I have an update, I'll get back in touch.

 

Thanks

 

PaddyB

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cw182
Contributor
521 Views
Message 50 of 59

Re: bt declined topcashback

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Just wondering if sny update on this, spoke to tcb via the claim and they said the are putting me on a list that is getting sent to BT but this could take several months!!
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