We have put together a short survey to capture your feedback in terms of what BT can do when you experience home Wi-Fi issues. We would appreciate it if you could take a couple of minutes to complete a short survey. Read more from here, Fix my home Wi-Fi
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thanks for the response. i am a new user however no excuse for being thick. I have gone onto your profile but cant see any link:/. I have logged in but still cant see anything:(
I picked up your email, thanks for sending over the details. I tried calling, sorry I missed you. I can see the cashback claim is in hand for your account and your case handler is due to get back to you soon. I've opened a case on your mums account and I'll call again tomorrow to discuss further.
I tried calling this morning, sorry I missed you. I'll try again tomorrow. Did you open a dispute with Top Cashback about the offer? If not then you'll need to do so before we can investigate this for you. Once you open a dispute you'll receive a customer reference number. The reference is needed to sort funds more efficiently.