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Beginner
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Message 1 of 2

bt engineer not insalling data cable to where I want the hub.

Had my bt infinity installed yesterday and the engineer would not run entension kit for me.. He said that they dont do that. I said the website and the sales team clearly said that they will run upto 30mdata extension cable from the master socket to where I want the hub to be. He dismissed that claiming bt open reach don't do that and I need to take it up with bt. Right now he will change my socket over or not go through with install. Very annoyed. Sorry just had to share that with the forum.

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Distinguished Sage
Distinguished Sage
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Message 2 of 2

Re: bt engineer not insalling data cable to where I want the hub.

He should do that for you. It is part of the install process. You have probably got a contractor and not an Openreach engineer. You should call BT and lodge a complaint.

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