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Aspiring Contributor
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Message 1 of 35

bt infinity 2 first few days

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hello had bt infinity 2 installed yesterday , have been wating speeds as was on 8mbps before and so far they have been between 7.74mbps and 51.36mbps

i was told i could expect between 68-80 mbps and upload 19-20mbps

minimum guaranteed speed i can expect from bt infinity will be 60mbps

will the speeds increase over the first 7-10 days or has it already reached its peak , i had to unplug it this morning but any help or advise appreciated

 

 

DSL Line Status
Connection Information
Line state:Connected
Connection time:0 days, 02:09:57
Downstream:60.21 Mbps
Upstream:19.53 Mbps

 

 

Information for Helpdesk agents
When contacting the BT Broadband helpdesk, the agent might ask you for details about your BT Home Hub. This page contains all of the information they are likely to request.
 
1. Product name:BT Home Hub
2. Serial number:+068543+NQ61204842
3. Firmware version:Software version 4.7.5.1.83.8.204.1.11 (Type A) Last updated 02/06/16
4. Board version:BT Hub 5A
5. DSL uptime:0 days, 02:08:33
6. Data rate:19999 / 61654
7. Maximum data rate:25035 / 61805
8. Noise margin:14.9 / 6.0
9. Line attenuation:22.8 / 18.3
10. Signal attenuation:22.9 / 17.6
11. Data sent/received:409.4 MB / 1.6 GB
12. Broadband username:bthomehub@btbroadband.com
13. BT Wi-fi:No
14. 2.4 GHz Wireless network/SSID:BTHub5-QS7S
15. 2.4 GHz Wireless connections:Enabled (802.11 b/g/n (up to 144 Mb/s))
16. 2.4 GHz Wireless security:WPA2
17. 2.4 GHz Wireless channel:Automatic (Smart Wireless)
18. 5 GHz Wireless network/SSID:BTHub5-QS7S_5ghz
19. 5 GHz Wireless connections:Enabled (802.11 a/n/ac (up to 1300 Mb/s))
20. 5 GHz Wireless security:WPA2
21. 5 GHz Wireless channel:Automatic (Smart Wireless)
22. Firewall:Default
23. MAC Address:90:72:82:97:1c:c2
24. Modulation:G.993.2 Annex B
25. Software variant:AA
26. Boot loader:1.0.0
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Distinguished Sage
Distinguished Sage
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Message 2 of 35

Re: bt infinity 2 first few days

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You are getting about 61mbs, which is what BT said you will get.

 

Are you sure you are not confusing megaBYTES   mB/s   with megaBITS?

 

61mbit/s (megabits) = 7.625mB/s (megaBYTES), which is about what you are getting.

 

See http://www.ispreview.co.uk/index.php/2015/04/confusion-broadband-isp-speeds-megabits-vs-megabytes.ht...


Could you please post the results from the BT Speedtester, including the further diagnostics.
 
BT Wholesale Speedtester
 
Thanks

Distinguished Sage
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Message 3 of 35

Re: bt infinity 2 first few days

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was this self install?  if so can you use the test socket with a new filter and repost your stats



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Aspiring Contributor
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Message 4 of 35

Re: bt infinity 2 first few days

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yes was a self install , do you mean take the plate off and straight into test socket

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Aspiring Contributor
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Message 5 of 35

Re: bt infinity 2 first few days

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am getting nowhere near 61mbs have only had between range of 7-51mbs

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Distinguished Sage
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Message 6 of 35

Re: bt infinity 2 first few days

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yes with a new filter



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Distinguished Sage
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Message 7 of 35

Re: bt infinity 2 first few days

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@Scottlynch01 wrote:

am getting nowhere near 61mbs have only had between range of 7-51mbs


you have a 61mb connection speed which can be seen from the stats you posted - BT quote connection speed not download speed



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Distinguished Sage
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Message 8 of 35

Re: bt infinity 2 first few days

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Are you connecting wirelessly or wired?

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Aspiring Contributor
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Message 9 of 35

Re: bt infinity 2 first few days

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btw performance test was
download speed mbps 40.95
upload speed mbps 9.99
ping latency ms 43.50
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Aspiring Contributor
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Message 10 of 35

Re: bt infinity 2 first few days

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ok i see what you mean , so can i expect download speeds to come up nearer the 61mbps ?

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