You appear to have 2 problems. Your line is not syncing at its maximum capability unless using the test socket which indicates a wiring problem and you are not getting the best from whatever speed you are syncing at due to wireless problems.
I have ordered an adsl faceplate as the one we have has been in for 15years , have a flat adsl cable and was reading a twisted one is better so will try this failing that shift the homehub nearer to master socket and hope that increases speeds
morning all , i put new adsl faceplate instead of the i-plate and these are the results , speeds are
ping - 53
download - 9.27
upload - 17.37
will the speeds increase or do you still think a wiring issue
all help appreciated
|1. Product name:||BT Home Hub|
|2. Serial number:||+068543+NQ61204842|
|3. Firmware version:||Software version 18.104.22.168.22.214.171.124.11 (Type A) Last updated 02/06/16|
|4. Board version:||BT Hub 5A|
|5. DSL uptime:||0 days, 00:38:51|
|6. Data rate:||19999 / 79995|
|7. Maximum data rate:||27330 / 84796|
|8. Noise margin:||15.5 / 8.2|
|9. Line attenuation:||21.8 / 18.3|
|10. Signal attenuation:||21.8 / 18.3|
|11. Data sent/received:||1.5 GB / 4.6 GB|
|12. Broadband username:||email@example.com|
|13. BT Wi-fi:||No|
|14. 2.4 GHz Wireless network/SSID:||BTHub5-QS7S|
|15. 2.4 GHz Wireless connections:||Enabled (802.11 b/g/n (up to 144 Mb/s))|
|16. 2.4 GHz Wireless security:||WPA2|
|17. 2.4 GHz Wireless channel:||Automatic (Smart Wireless)|
|18. 5 GHz Wireless network/SSID:||BTHub5-QS7S_5ghz|
|19. 5 GHz Wireless connections:||Enabled (802.11 a/n/ac (up to 1300 Mb/s))|
|20. 5 GHz Wireless security:||WPA2|
|21. 5 GHz Wireless channel:||Automatic (Smart Wireless)|
|23. MAC Address:||90:72:82:97:1c:c2|
|24. Modulation:||G.993.2 Annex B|
|25. Software variant:||AA|
|26. Boot loader:||1.0.0|
As you can see from the stats (line6), you are connecting at the maximum speed 80/20. Your problem is with your wireless. If you carry out a speed test with a wired connection, you should see a huge difference.
The Home hub is never going to be great at Wireless. The fact they build the aerials inside (so the HH can fit through your letterbox) is not going to help the situation. That said the results still seems pretty low and from what I've seen I'd expect better than you're getting.
In terms of WiFi capabilities I've measured the following to a local server via my HH5A when sitting next to it:
Frequency Wireless Interface type Throughput
--------- ---------------------------- ----------
2.4 GHz up to 144 Mbps and 300 Mbps 107 Mbits/sec
up to 54 Mbps 21.1 Mbits/sec
5 GHz up to 1300 Mbps and 450 Mbps 204 Mbits/sec
up to 217 Mbps 103 Mbits/sec
up to 54 Mbps 21.8 Mbits/sec
As you can see, higher speeds are possible
There are quite a few posts to the forums reporting poor WiFi performance, especially on the 5 GHz frequency. If you've not already done so, split the 2.4 GHz and 5 GHz so they use different SSID. See the BT help page How do I connect my device only to the 5GHz wireless channel on the Hub 4 or Hub 5? or I have problems connecting 5GHz and dual band devices wirelessly to the BT Home Hub 4 or Hub.
You could also download and run InSSIDer to check wireless in your area. Seeing what other wireless is around you, and the channels they're using, at least allows you to make a slightly more intelligent decision around the Wireless configuration. Take a read of the Metageek Adjacent and Co-Channel Congestion page to help understand the issue.
Agreed, but as pointed out there seemed to be two problems. The sync now looks to be sorted with the new faceplate as it's increased from ~60 Mbps to ~80 Mbps.
The above was simply a number of things to try given we know the HH5 can do better than the 9 down / 17 up shown in message 23.
@Webby Sorry... having re-read I think you were referring to the performance of the thing the OP is using to test with, not the HH5 performance. My mistake.
thank you for all the pointers , i have split the 2.4ghz and the 5ghz , will try the inSSIDer and see what it says