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brianroe
Newbie
598 Views
Message 1 of 4

bt infinity has anyone else had this speed problem also problem with file transfer to ipad

Recently noticed speed was slowing on my bt infinity checked my other pc speed was ok Swapped ports about and the slow speed stayed with the port. rebooted modem and router still the same any ideas?

Now the problem with the ipad app for file transfer this worked fine prior to updating to infinity any help would be appreciated

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3 REPLIES 3
Distinguished Sage
596 Views
Message 2 of 4

Re: bt infinity has anyone else had this speed problem also problem with file transfer to ipad

Thanks for moving the postSmiley Happy

Community Manager
Community Manager
590 Views
Message 3 of 4

Re: bt infinity has anyone else had this speed problem also problem with file transfer to ipad

Hello,

Post moved to the Infinity board 🙂

Stephanie
PC
Recognised Expert
543 Views
Message 4 of 4

Re: bt infinity has anyone else had this speed problem also problem with file transfer to ipad

Hi Brian

 

I'm just focusing on the HH3 internet port problem.

As you've tried swapping ports and the problem stayed at the same port, that really indicates a faulty port on the HH3.

You could try a full factory reset of the HH3 http://bt.custhelp.com/app/answers/detail/a_id/11386/kw/factory%20reset/c/346,1887,4020

 

It might be useful to run the BT speedtest http://www.speedtester.bt.com/  FTTC Diagnostic on the PC connected to the defective port and add the "After Factory Reset" results to your thread.

 

Assuming the Factory reset doesn't cure the problem....

Please post the checks you've done... ie swapped ports, rebooted and factory reset but port # has slow speed.

Then contact the BT forum Mods using THIS FORM requesting a replacement HomeHub3 due to defective Ethernet Port.

Don't forget to add the URL of this thread to the contact form so the mods can see the tests you've already tried yourself to cure/diagnose the problem.

 

The Bt mods are very helpful and will contact you. It may be 72hrs or so depending on their workload.

 

Or you could ring BT (150 from a BT line) and log a defective HH3 and request a replacement...... they may ask you to try another reset or port or factory reset or..... well basically go through all the checks again.

There has been a few problems with some HH3 ports especially the Gig port.

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PC (NDEGR)


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