are you using the test socket with a new filter or do you have a SSFP?
can you go to hub manager then troubleshooting then helpdesk and post 1-12
can you enter your phone number and post results remember to delete number https://www.btwholesale.com/includes/adsl/main.html
try quiet line test dial 17070 option 2 should be quiet no hiss/crackle and best with corded phone
run btspeedtester and when first test completes then run diagnostic test and post results must be done wired
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