I decided to move away from my old internet service to make the move to infinity after those "simon and the happy girls" adds on the tv!
Anyway right after the technician installed everything, internet was ultra fast, downloading at an average of 4Mb/s, I was really impressed, unfortunately , that lasted just about 2 hours, after that, speed kept dropping to an average of 50kb/s ,and has stayed like that for 12 days now. I called the bt customer service and I was told that this is normal on the first 10 days, but this has been going on for 12 days now and doesnt look like is going to change any time soon, any ideas what could the problem be? I'm extremely dissapointed at the whole thing and I feel I should have stayed with my old internet company.
thank you in advance
have you tried restarting the modem or router ? might increase then
could you please post the result of the full BT speedtest
the tests seem quite ok:
Download speed is 36.72Mbps
Uploading speed is 8.59Mbps
Ping latency is 18
still slow as a snail on my side tho...
thanks for the answer
Those tests are on your side...