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metamesh
Beginner
1,586 Views
Message 1 of 16

bt infinity so slow from the first day

hi there,

 

I decided to move away from my old internet service to make the move to infinity after those "simon and the happy girls" adds on the tv!

 

Anyway right after the technician installed everything, internet was ultra fast, downloading at an average of 4Mb/s, I was really impressed, unfortunately , that lasted just about 2 hours, after that, speed kept dropping to an average of 50kb/s ,and has stayed like that for 12 days now. I called the bt customer service and I was told that this is normal on the first 10 days, but this has been going on for 12 days now and doesnt look like is going to change any time soon, any ideas what could the problem be? I'm extremely dissapointed at the whole thing and I feel I should have stayed with my old internet company.

 

thank you in advance

Alex

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15 REPLIES 15
deltaflyer
Aspiring Expert
1,582 Views
Message 2 of 16

Re: bt infinity so slow from the first day

have you tried restarting the modem or router ? might increase then

 

---------------------------------------------------------------------------------------------
free your computer, use opensource
i'm a linux user & very happy about it
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john46
Distinguished Sage
1,579 Views
Message 3 of 16

Re: bt infinity so slow from the first day

speedtest.jpgcould you please post the result of the full BT speedtest
speedtester.bt.com

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metamesh
Beginner
1,554 Views
Message 4 of 16

Re: bt infinity so slow from the first day

yes I tried switching off and on and also going into the settings and disconnect/connect the modem, didn't help...also i'm using an ethernet cable for the connection instead of wi-fi..
thanks for the reply!
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metamesh
Beginner
1,552 Views
Message 5 of 16

Re: bt infinity so slow from the first day

the tests seem quite ok:
Download speed is 36.72Mbps
Uploading speed is 8.59Mbps
Ping latency is 18

still slow as a snail on my side tho...
thanks for the answer

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Deathtrap3000
Recognised Expert
1,541 Views
Message 6 of 16

Re: bt infinity so slow from the first day


@metamesh wrote:
the tests seem quite ok:
Download speed is 36.72Mbps
Uploading speed is 8.59Mbps
Ping latency is 18

still slow as a snail on my side tho...
thanks for the answer


Those tests are on your side...

 

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john46
Distinguished Sage
1,537 Views
Message 7 of 16

Re: bt infinity so slow from the first day

could you post the full speed test so we can see your IP profile please
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metamesh
Beginner
1,536 Views
Message 8 of 16

Re: bt infinity so slow from the first day

how do i do that?
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john46
Distinguished Sage
1,530 Views
Message 9 of 16

Re: bt infinity so slow from the first day

click in the tab with a ring around it shown onthe picture in my post
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metamesh
Beginner
1,522 Views
Message 10 of 16

Re: bt infinity so slow from the first day

thanks for your reply, 

 

here's an screenshot of the actual test, is that enough? cheers

 speedTestScreenshot.jpg

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