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carolas
Beginner
2,843 Views
Message 1 of 10

bt infinity so slow!!!

Hello,

 

Have bt inf since the 1st. Its so slow during the day.

 

I understand some throttle... but this is just too much!

 

Appart from that just normal browsing at times its impossible when 2 pcs r connected.

 

On my laptop connected via wireless right now

 

http://www.speedtest.net/result/1489646865.png

 

This for the 40g unlimited!

 

Saying that after 00 it gets great, never more than 25mg or so... but still much better than my old one.

 

Hope you guys have better speeds.

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9 REPLIES 9
GJ
Aspiring Contributor
2,830 Views
Message 2 of 10

Re: bt infinity so slow!!!

i dont even have infinity and my normal BB gets throttled, i believe that everyone who has infinity gets throttled between peak times, in order to share the bandwidth i may be wrong, someone else with a bit more knowledge may be able to help you further just thought i would add something 

 

your ping is quite high i think have you tried resetting your HH3 if you have one of them ??

 

one more thing try the speeds with a wired connection, some people have problems with wireless connection

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pineapplefritzer
Contributor
2,818 Views
Message 3 of 10

Re: bt infinity so slow!!!

HI Carolas, are you connected using wireless? Have you tried connecting using the Ethernet cable and doing a speedtest on there using http://www.speedtester.bt.com/ ?
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PC
Recognised Expert
2,802 Views
Message 4 of 10

Re: bt infinity so slow!!!


@carolas wrote:

Hello,

 

Have bt inf since the 1st. Its so slow during the day.

 

I understand some throttle... but this is just too much!

 

Appart from that just normal browsing at times its impossible when 2 pcs r connected.

 

On my laptop connected via wireless right now

 

http://www.speedtest.net/result/1489646865.png

 

This for the 40g unlimited!

 

Saying that after 00 it gets great, never more than 25mg or so... but still much better than my old one.

 

Hope you guys have better speeds.


As you are testing over a wireless connection best to test as others have mentioned.

Select the ADSL/Fibre to the cabinet speed test http://www.speedtester.bt.com/ when connected by an ethernet cable from HH3 to your PC.

 

This will give you the IP profile, so be interesting if you can post your results.

 

If you find your wired speed is considerably faster, this will indicate a problem on the wireless side.

If it isn't then this is where posting your results and seeing the IP Profile will be useful.

 

Some things to consider when using wireless are.-

 

http://www.pcpro.co.uk/features/367672/whats-killing-your-wi-fi

 

A free wireless scanner that can help identify a clear channel http://www.metageek.net/products/inssider/

 

And to get the best speed from Infinity you should be using wireless n 

 

Example of my downstream result showing my IP Profile obtained from the BT speedtester.-

(best to post all your results)

 

> Download speedachieved during the test was - 34389 Kbps
 For your connection, the acceptable range of speedsis 12000-38717 Kbps .
 Additional Information:
 IP Profile for your line is -38717 Kbps
--------------------------------------------//--------------------------------------------
Please Click On any Text in Blue as that automatically links to information.

PC (NDEGR)


Infinitechris
Expert
2,776 Views
Message 5 of 10

Re: bt infinity so slow!!!

 

@GJ wrote:

i dont even have infinity and my normal BB gets throttled, i believe that everyone who has infinity gets throttled between peak times, in order to share the bandwidth i may be wrong, someone else with a bit more knowledge may be able to help you further just thought i would add something 

 

your ping is quite high i think have you tried resetting your HH3 if you have one of them ??

 

one more thing try the speeds with a wired connection, some people have problems with wireless connection



Whilst BT do throttle p2p hard they do not seem to throttle anything else (e.g. Usenet) but speeds will fall at busy times due to contention - lots of people wanting to access the same links at the sametime - but in my experience download speeds from fast servers fall by 20 to 30% at most. Of course congested sites with poor bandwidth do slow down more but that is nothing to do with BT! BT's backhaul seems well able to cope and would not explain Carolas's issue which is almost certainly due to a wireless network issue which may also effect ping speed.

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carolas
Beginner
2,709 Views
Message 6 of 10

Re: bt infinity so slow!!!

thanks for ur answers..

 

Yep, wired the speed is ok, not close to the 40mg but ok.

 

But wireless... embarassing!

 

just now: http://www.speedtest.net/result/1493415365.png

 

Now my bf is playing an online game on his desktop, wired, and hes fine. me on my laptop wireless cant even open youtube.

Can it be hes getting all the internet?? when hes not connected my speed goes up.

 

Is it possible to change the settings so that is even? Dont really want to conect the laptop and have the wired all over the room.

 

Also, both of us wireless goes "slow" for both, under 15mb. Weird, the first thing i asked before changing was if two people could be playing rpg at the same time... and they said, of course!! Lies!! Guess im gonna have to call bt!

 

P2p downloads never pass 5kb/s, never had such bad speed with virgin. starting to regret my decision...

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PC
Recognised Expert
2,705 Views
Message 7 of 10

Re: bt infinity so slow!!!

Ok it may be that you need to change the wireless channel to a better channel.

 

If you install that wireless scanner I mentioned it will enable you to identify a clear or less used channel.

I prefer version 1, the download is here.- inSSIDer 1 which is shown in the video below.

 

Video showing the scanner working.- http://www.youtube.com/watch?v=pf2kZCfYTxI

In that video the panel on the right side shows all the wireless signals from your neighbours networks.

Look on the channel your set up for that there are as few other neighbours signals as possibly.

Best would be no other signals except yours.

 

To change your signal you log into your HH3 http://bthomehub.home/

 

Go to advanced settings and then the wireless section.

 

Then in the drop down arrow beside the channel selection box move it from Automatic to the clear channel number, then at the bottom right of that page click on apply.

 

If you give that a try it may help improve your wireless performance.

 

The other thing to check is if your on wireless g or wireless n.

 

If you click on the Home Network tab..... whilst still in your HH3 advanced settings, you will see a list of whats connected.

Under the wireless side you will see your laptop.

Ckick on it and you will see it's connected speed..... see my info below.

To get the best speed you need wireless "n" so look for a connection of greater than 54mbps.

 

If you have wireless g then it'll show as 54mbps... but it is an easy job to upgrade to wireless n.

All you need is a wireless n adapter plugged into a USB socket of your laptop. I am using that Edimax adapter and get between 30 to 37Mbps.... but there are many other types you can use.

Similar HERE.

 

Connection Information

Connection type:Wireless
Connection speed:92 Mbps
Connection status:Currently connected

Previous Release

--------------------------------------------//--------------------------------------------
Please Click On any Text in Blue as that automatically links to information.

PC (NDEGR)


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g8wcn
Aspiring Contributor
1,084 Views
Message 8 of 10

Re: bt infinity so slow!!!

Its because BT are monitoring,censoring and processing every HTTP & HTTPS request; its becoming almost impossible to to use BT BB even if you (like me) have infinity without using a VPN service.

 

VPN's bassically bypasses all of this censoring mechanisims BT have set in place, it shouldn't be necessary to do this, but faced with having no BB, or a full service that I pay for without interference I opt for using VPN services every time!

 

It's about time BT owned up to the disruption being caused by all there HTTP traffic shaping solutions!

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pippincp
Sage
1,077 Views
Message 9 of 10

Re: bt infinity so slow!!!

You do realise that this thread is 2 yrs old??????

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john46
Distinguished Sage
1,065 Views
Message 10 of 10

Re: bt infinity so slow!!!

not only a two year old post but total rubbish as well
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