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Aspiring Contributor
1,002 Views
Message 1 of 15

bt infinity speed issue for 3 weeks

hi  we had bt infity up to 76 mb,on april 9th we had 70mb.. for the last 4 weeks we are only geting 44mb download

service status is ok.

quite line test is ok.

router info is.

 

8.

Noise Margin:

20.2 / 9.4

9.

Line Attenuation:

0.0 / 18.7

 

i run the bt speed test the resaults are. 

 

  1. Best Effort Test:-provides background information.

 

Download Speed

 

44.4 Mbps

 

 

 

 

0 Mbps

45.84 Mbps
Max Achievable Speed

 

 Download speedachieved during the test was - 44.4 Mbps
 For your connection, the acceptable range of speedsis 36.67 Mbps-45.84 Mbps .
 Additional Information:
 IP Profile for your line is - 45.84 Mbps


  1. Upstream Test:-provides background information.

 

Upload Speed

 

7.72 Mbps

 

 

 

 

0 Mbps

20 Mbps
Max Achievable Speed

 

Upload speed achieved during the test was - 7.72Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 20 Mbps

 

 

 

any help would be great many thanks 

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14 REPLIES 14
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Recognised Expert
984 Views
Message 2 of 15

Re: bt infinity speed issue for 3 weeks

Lokk at this page and post your stats. Remeber to take your phone number out:
https://www.btwholesale.com/includes/adsl/main.html

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Aspiring Contributor
978 Views
Message 3 of 15

Re: bt infinity speed issue for 3 weeks

bt speed.PNG 

many thanks 

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Recognised Expert
975 Views
Message 4 of 15

Re: bt infinity speed issue for 3 weeks

Try a quite line test
Dial 17070. You will reach BT's line test facility.(Try and use the test socket for the best results)
Choose option 2 from the menu presented - "Quiet Line Test".
There should be no noise. If their is you should report to BT

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Aspiring Contributor
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Message 5 of 15

Re: bt infinity speed issue for 3 weeks

 quite line test, is good no noise 

thanks 

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Recognised Expert
964 Views
Message 6 of 15

Re: bt infinity speed issue for 3 weeks

Can you post stats from the helpdesk in the hub options

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Aspiring Contributor
956 Views
Message 7 of 15

Re: bt infinity speed issue for 3 weeks

Capture001.PNG

thanks is this all you need 

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Recognised Expert
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Message 8 of 15

Re: bt infinity speed issue for 3 weeks

 On the speed test did you do further diagnostics?


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Distinguished Sage
Distinguished Sage
949 Views
Message 9 of 15

Re: bt infinity speed issue for 3 weeks

was this a self install or engineer?  if self install can you connect to test socket



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Aspiring Contributor
945 Views
Message 10 of 15

Re: bt infinity speed issue for 3 weeks

yes i run the diagnostics and i posted the resaults on here on my first post. i noticed we are getting the speed the the ip profile is set at 

 

thanks 

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