cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
liamscor
Aspiring Contributor
1,299 Views
Message 1 of 18

bt infinity sync speed changing

Hi to everyone

 

About 2 months ago I upgraded to bt infinity 1 with and estimate speed of 24mbs, I was for a few weeks getting 15mbs then recently my speed suddenly shot up to 18.54mbs after I restarted my hub. But then my upload was really slow at 800kbs, and then my download speed dropped back down the 15mbs a second.

 

I have the HHB 5 and it seems to keep resyncing, can anyone help will the recent speed increase and drop and slow upload. Also my upload when I was getting 15mbs was at about 2mbs then it went to 800kbs before my download speed increased to 18mbs.

 

Thankyou

0 Ratings
17 REPLIES 17
StephanieG
Community Manager - Retired
1,258 Views
Message 2 of 18

Re: bt infinity sync speed changing

Hi @liamscor,

 

Welcome to the forum!

 

Are you still having problems with this? You mentioned your Hub keeps resyncing so can I just check, do you mean that you're losing connection altogether, or that your wireless connection is dropping? (I’m sorry if this seems like an obvious question, I just don’t want to make an assumption either way).

 

Please can you run a test here and post back the outcome? 

 

Thanks,

 

Stephanie

0 Ratings
liamscor
Aspiring Contributor
1,229 Views
Message 3 of 18

Re: bt infinity sync speed changing

Hi stephanieG

 

Thankyou very much for your reply. I did a bt speedtest diagnostictics the results are below, also i am using a wired connection.

Untitled.jpg

 

0 Ratings
liamscor
Aspiring Contributor
1,209 Views
Message 4 of 18

Re: bt infinity sync speed changing

Here is some more information on my bthomehub5

 

Untitled.png

0 Ratings
pippincp
Sage
1,178 Views
Message 5 of 18

Re: bt infinity sync speed changing

Run THIS test and after the first run click on "Further Diagnostics". Post the result of the second test.

0 Ratings
liamscor
Aspiring Contributor
1,149 Views
Message 6 of 18

Re: bt infinity sync speed changing

Here are the test results you asked for. Also just so you know I have bt powerline adapters do you think these could be causing interference thanksUntitled3.png

0 Ratings
legitimise_sailing
Distinguished Expert
1,146 Views
Message 7 of 18

Re: bt infinity sync speed changing

What estimate does the dsl checker give for your phone number?
www.dslchecker.bt.com
--
To say thanks for a helpful answer, please click the white star
liamscor
Aspiring Contributor
1,123 Views
Message 8 of 18

Re: bt infinity sync speed changing

Hi thankyou for your response

 

This is what is says.

 

*edited for security*

0 Ratings
john46
Distinguished Sage
1,107 Views
Message 9 of 18

Re: bt infinity sync speed changing

can you please edit out your phone number as this is a public forum
0 Ratings
legitimise_sailing
Distinguished Expert
1,105 Views
Message 10 of 18

Re: bt infinity sync speed changing

Ok, looks like you're at the bottom end of the Range B estimate and that's probably due to the HH5 resyncing a lot. The performance test you posted earlier seemed to think you should be getting at least 20Mbps.
The powerline adapters could be causing some interference, but I'd say the problem is because of the HH5 which there are numerous reports of on here.
--
To say thanks for a helpful answer, please click the white star