hi im new, and im quite excited about recieving infinty on thursday. i recieved the new hub, ( nice and sleek) but i thought!?!? i currently have the black hub with the hub phone, when the engineer comes thurs to install this service, how will my phone connect to this new hub? or do i use both hubs? which i hope not. i have seen on the site there are like cradle wireless new phones? am i ment to get one of these? i am a customer already and am upgrading to infinty! all i recieved was the new hub and welcome pack?
any help on this would be much appreciated, i did try looking out for this but could not see the post, if anybody has please point me in that direction.
You will lose your "Second Line" with Infinity, its not supported anymore. This is due to the fact that users are turning to other VOIP services. Quick google search will show you some incredibly cheap services.
Thats is the reason why the new HH3 has no plugin for the phone. Im suprised they havn't told you that when you ordered, unless you ordered online and havnt read the details.
no i was cold called and asked if i wanted to join bt, but i said i was allready a customer, after them looking up my details i was told infinty was in my area and asked if i wanted to upgrade, so i just said yrah!, they did not mention what happens with my current phone, all he mentioned ws id recieve a new hub 3.0 and engineer will change some sockets in my home and set it up, i didnt think to ask , i hadnt even looked at wot he new router was untill it arrived, n thought hmm so hows the phone connect? does tht men i cant use the phone
cold call phone people get paid a commission to sell, so the best points will be emphasised and worst left out.
only works with hh2 but does not work with the new HH3