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Beginner
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Message 1 of 7

bt infinty new home hub 3.0

hi im new, and im quite excited about recieving infinty on thursday. i recieved  the new hub, ( nice and sleek) but i thought!?!? i currently have the black hub with the hub phone, when the engineer comes thurs to install this service, how will my phone connect to this new hub? or do i use both hubs? which i hope not. i have seen on the site there are like cradle wireless new phones? am i ment to get one of these? i am a customer already and am upgrading to infinty! all i recieved was the new hub and welcome pack?

 

any help on this would be much appreciated, i did try looking out for this but could not see the post, if anybody has please point me in that direction.

 

kind regards

 

flipperSmiley Happy

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Aspiring Expert
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Message 2 of 7

Re: bt infinty new home hub 3.0

You will lose your "Second Line" with Infinity, its not supported anymore. This is due to the fact that users are turning to other VOIP services. Quick google search will show you some incredibly cheap services.

Thats is the reason why the new HH3 has no plugin for the phone. Im suprised they havn't told you that when you ordered, unless you ordered online and havnt read the details.

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Beginner
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Message 3 of 7

Re: bt infinty new home hub 3.0

no i was cold called and asked if i wanted to join bt, but i said i was allready a customer, after them looking up my details i was told infinty was in my area and asked if i wanted to upgrade, so i just said yrah!, they did not mention what happens with my current phone, all he mentioned ws id recieve a new hub 3.0 and engineer will change some sockets in my home and set it up, i didnt think to ask , i hadnt even looked at wot he new router was untill it arrived, n thought hmm so hows the phone connect? does tht men i cant use the phone Smiley Surprised

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Aspiring Expert
670 Views
Message 4 of 7

Re: bt infinty new home hub 3.0

cold call phone people get paid a commission to sell,  so the best points will be emphasised and worst left out.

 

ronin22

In the end we will all be star dust.
Then start all over again.
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Aspiring Expert
658 Views
Message 5 of 7

Re: bt infinty new home hub 3.0

No, you wont be able to use the Hub Phone anymore, it does not work with Infinity.

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Highlighted
Aspiring Expert
629 Views
Message 6 of 7

Re: bt infinty new home hub 3.0

I am on Infinity option 2, the Hub phone still works for me, surely I can`t be the only one.


Ray.


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Distinguished Sage
Distinguished Sage
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Message 7 of 7

Re: bt infinty new home hub 3.0

only works with hh2 but does not work with the new HH3



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