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Aspiring Expert
795 Views
Message 1 of 20

bt mobile not working no network?

i have stupidly signed up for bt mobile i have asked for my number to be changed which is going to happen today? not!

however i dont have any network no 4g no any g! i have been conected to the live chat for 57 mins even though it said 6 min wait time!

not happy is a clear understatement!

0 Ratings
19 REPLIES 19
Distinguished Sage
Distinguished Sage
774 Views
Message 2 of 20

Re: bt mobile not working no network?

@mark74

Did you check covearage before ordering?

 

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Aspiring Expert
711 Views
Message 3 of 20

Re: bt mobile not working no network?

yes it said 4g i have nothing

 

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Moderator
Moderator
687 Views
Message 4 of 20

Re: bt mobile not working no network?

@mark74 I'm really sorry about that if you're still experiencing issues with your BT Mobile please use the 'contact the mods' link in my forum profile to send in your details. You can find the link by clicking on my username .

Thanks

Neil

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Aspiring Expert
672 Views
Message 5 of 20

Re: bt mobile not working no network?

i have just spoke to people who do port forward and it seems they didnt put it through!!!!! customer service at its best!

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Moderator
Moderator
670 Views
Message 6 of 20

Re: bt mobile not working no network?

@mark74 I'm really sorry about that, did the help desk manage to organise the port request for you this morning? If they have your number should move over in the next 24 hours.

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Aspiring Expert
644 Views
Message 7 of 20

Re: bt mobile not working no network?

hi neil yes they said it would but i will wait and see!

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Aspiring Expert
612 Views
Message 8 of 20

Re: bt mobile not working no network?

well what a surprise no progress no network no communication, this is ridiculous i rely on my phone for shifts as i work for the ambulance service!

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Moderator
Moderator
604 Views
Message 9 of 20

Re: bt mobile not working no network?

Hi @mark74,

 

Thanks for posting. If you haven't already done so please drop over your details and we'll look into this for you. You'll get the contact link in my profile.

 

Cheers

 

David

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Aspiring Expert
550 Views
Message 10 of 20

Re: bt mobile not working no network?

i was promised again my phone would be working by today as yet nothing, i am not happy!

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