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mark74
Aspiring Expert
688 Views
Message 11 of 20

Re: bt mobile not working no network?

how much longer will this go on no communication now must mean you cant deal with it?

0 Ratings
FlyingFish
Aspiring Contributor
676 Views
Message 12 of 20

Re: bt mobile not working no network?

I'm in the same boat, for a week now I've been unable to make any calls or text.

 

So much for 'unlimited calls & texts' bundle!

 

Mick

0 Ratings
MisterA
Beginner
654 Views
Message 13 of 20

Re: bt mobile not working no network?

Not impressed also, having given BT mobile a try. Zero reception in my house and around my house. The response on chat 'our system shows excellent coverage there'.

 

Anyway, a Signal Booster will 'soon' be released...

0 Ratings
mark74
Aspiring Expert
645 Views
Message 14 of 20

Re: bt mobile not working no network?

its disgusting i am off to cancel mine now

0 Ratings
NeilO
Moderator
Moderator
633 Views
Message 15 of 20

Re: bt mobile not working no network?

@mark74 I'm really sorry about this the problems with your BT Mobile service, I can see that your case has been escalated and a manager is due to call very shortly.

0 Ratings
mark74
Aspiring Expert
590 Views
Message 16 of 20

Re: bt mobile not working no network?

ok enough is enough i want to leave bt as soon as possible like tomorrow!!!!!!

can one of the mods help sort that for me? i have tried 4 times to cancel by phone and each time i am cut off!!!

SHOCKING SERVICE Smiley Mad

0 Ratings
mitch79
Beginner
566 Views
Message 17 of 20

Re: bt mobile not working no network?

What make is your phone? BT Mobile seems to be very picking over what phones they support, as it stands I'm only getting a 2G signal (My phone is made by Xiaomi).

 

If your desperate to use the phone try changing it to only select a 2G signal.

 

That being said, can any moderator here tell me what phones will work with BT Mobile?

0 Ratings
Fusionmoth
Aspiring Expert
561 Views
Message 18 of 20

Re: bt mobile not working no network?

Mitch , What Xiaomi do you have? I know from past experience and wanting the new MI Mix that the antennas used don't always support UK frequencies. For example the No Mix doesn't support 800mhz which means no 2G service for o2 masts
0 Ratings
shortjim
Beginner
531 Views
Message 19 of 20

Re: bt mobile not working no network?

BT seem happy to sign us up to a contract , knowing full well that there will be no signal at the bill adress!

Roll on the end of the contract and back to vodafone

0 Ratings
mitch79
Beginner
513 Views
Message 20 of 20

Re: bt mobile not working no network?

Apologies for the late reply, I have a Redmi 3s.

 

I have to use a 2G signal (which then registers as T-Mobile) to get it to work, it looks like i'm going to have to buy a new phone 😞

0 Ratings