cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Aspiring Expert
719 Views
Message 1 of 20

bt mobile not working no network?

i have stupidly signed up for bt mobile i have asked for my number to be changed which is going to happen today? not!

however i dont have any network no 4g no any g! i have been conected to the live chat for 57 mins even though it said 6 min wait time!

not happy is a clear understatement!

0 Ratings
19 REPLIES 19
Highlighted
Distinguished Sage
Distinguished Sage
698 Views
Message 2 of 20

Re: bt mobile not working no network?

@mark74

Did you check covearage before ordering?

 

0 Ratings
Highlighted
Aspiring Expert
635 Views
Message 3 of 20

Re: bt mobile not working no network?

yes it said 4g i have nothing

 

0 Ratings
Highlighted
Moderator
Moderator
611 Views
Message 4 of 20

Re: bt mobile not working no network?

@mark74 I'm really sorry about that if you're still experiencing issues with your BT Mobile please use the 'contact the mods' link in my forum profile to send in your details. You can find the link by clicking on my username .

Thanks

Neil

0 Ratings
Highlighted
Aspiring Expert
596 Views
Message 5 of 20

Re: bt mobile not working no network?

i have just spoke to people who do port forward and it seems they didnt put it through!!!!! customer service at its best!

0 Ratings
Highlighted
Moderator
Moderator
594 Views
Message 6 of 20

Re: bt mobile not working no network?

@mark74 I'm really sorry about that, did the help desk manage to organise the port request for you this morning? If they have your number should move over in the next 24 hours.

0 Ratings
Highlighted
Aspiring Expert
568 Views
Message 7 of 20

Re: bt mobile not working no network?

hi neil yes they said it would but i will wait and see!

0 Ratings
Highlighted
Aspiring Expert
536 Views
Message 8 of 20

Re: bt mobile not working no network?

well what a surprise no progress no network no communication, this is ridiculous i rely on my phone for shifts as i work for the ambulance service!

0 Ratings
Highlighted
Moderator
Moderator
528 Views
Message 9 of 20

Re: bt mobile not working no network?

Hi @mark74,

 

Thanks for posting. If you haven't already done so please drop over your details and we'll look into this for you. You'll get the contact link in my profile.

 

Cheers

 

David

0 Ratings
Highlighted
Aspiring Expert
474 Views
Message 10 of 20

Re: bt mobile not working no network?

i was promised again my phone would be working by today as yet nothing, i am not happy!

0 Ratings