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mcpaddy
Aspiring Expert
345 Views
Message 11 of 30

Re: bt speed halved

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smugla
Contributor
340 Views
Message 12 of 30

Re: bt speed halved

Downstream 11,607 Kbps

Upstream 1,175 Kbps
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mcpaddy
Aspiring Expert
336 Views
Message 13 of 30

Re: bt speed halved

what option are you on

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smugla
Contributor
333 Views
Message 14 of 30

Re: bt speed halved

Unlimited Broadband

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mcpaddy
Aspiring Expert
324 Views
Message 15 of 30

Re: bt speed halved

with a connection like that you should be well above 2mb have you checked your usage as even on unlimited you have a 300gb limit and you may have been capped for exceeding it

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smugla
Contributor
321 Views
Message 16 of 30

Re: bt speed halved

i dont d/l and have little usage only for xbox or ps3 and daily web browse 

 

like i said over the past 6 weeks im geting more disconections and speed was fine then ive tested it trhis weekend  and its down to 2.5 from 5.8

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mcpaddy
Aspiring Expert
309 Views
Message 17 of 30

Re: bt speed halved

when you looked up the connection stas did you see any information on any crc errors, hec errors,fec errors, and error seconds,

 

the only other test is the noise test dial 17070 on your phone and option 2 if you hear any hissing or crackling then you have noise on your line which is a job for bt and not much you can do about it other than buying a bt accelerator plate from here http://www.shop.bt.com/products/bt-iplate---bt-broadband-accelerator-58LT.html

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smugla
Contributor
303 Views
Message 18 of 30

Re: bt speed halved

ok found this

 

xDSL linestate up (downstream: 11622 kbit/s, upstream: 1173 kbit/s; output Power Down: 20.0 dBm, Up: 12.0 dBm; line Attenuation Down: 28.0 dB, Up: 14.0 dB; snr Margin Down: 6.5 dB, Up: 6.5 dB

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mcpaddy
Aspiring Expert
301 Views
Message 19 of 30

Re: bt speed halved

they seem fine did you do the quiet test

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smugla
Contributor
293 Views
Message 20 of 30

Re: bt speed halved

No  hissing or crackling

 

the only other problem is that sometimes on the two home phones we always get a dialiing tone but some times when you press the numbers on the phone it dosent dial it says on the dial tone

 

so i changed the filters and unpluged phones tried diffrent phones and this still happens

ive unpluged all phones and still get the low speed

 

there is NO cap on the bb i have asked

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