cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
mark74
Aspiring Expert
1,007 Views
Message 1 of 22

can someone help with wireless settings

Go to solution

hi i have been having a few issues with the new hh5 since i have started using it my connection speed has went down alot see test results!Capture.PNG

0 Ratings
21 REPLIES 21
imjolly
Distinguished Sage
Distinguished Sage
1,000 Views
Message 2 of 22

Re: can someone help with wireless settings

Go to solution

from your heading was the btspeedtester done wireless?  is it ok if done wired?



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
mark74
Aspiring Expert
992 Views
Message 3 of 22

Re: can someone help with wireless settings

Go to solution

hi it was yes i have done a few tests with various online testers and they are the same more or less, i have tried a wired test and it was not much better!

could it be a faulty hh5? i have excellent signal strength

0 Ratings
imjolly
Distinguished Sage
Distinguished Sage
984 Views
Message 4 of 22

Re: can someone help with wireless settings

Go to solution

can you run btspeedtester diagnostic test with a wired connection and post results

 

enter hub manager then troubleshooting then helpdesk and post stats 1-12



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
mark74
Aspiring Expert
969 Views
Message 5 of 22

Re: can someone help with wireless settings

Go to solution

Capture.PNG

0 Ratings
Automan
Aspiring Expert
964 Views
Message 6 of 22

Re: can someone help with wireless settings

Go to solution

EDIT: Not the lastest firmware, are you using the OpenReach Modem?

 

Like myself, your speedtest indicates a problem with a red bar rather than green for download speed but no one here seems to know what it means!

 

It must be a very guarded BT secret....

 

 

0 Ratings
gg30340
Distinguished Sage
Distinguished Sage
956 Views
Message 7 of 22

Re: can someone help with wireless settings

Go to solution

The red bar is a pretty colour to show you that your connection is below the acceptable speed range for that connection.

0 Ratings
Automan
Aspiring Expert
948 Views
Message 8 of 22

Re: can someone help with wireless settings

Go to solution

Are you sure about that?

 

I get it and it thinks I am within 1mb of my maximum speed.

 

Screenshot 2014-11-28 09.47.21 Crop.png

 

 

0 Ratings
gg30340
Distinguished Sage
Distinguished Sage
943 Views
Message 9 of 22

Re: can someone help with wireless settings

Go to solution

According to that you are below the acceptable speeds for your connection. Your speed is showing as 32.45Mbps and your acceptable range is between 33.5Mbps and 40Mbps hence the reason it shows red.

 

If that screen shot is the best speed you do get you are wasting your money being on Infinity 2. You are not even getting the maximum for Infinty 1.

 

Can you run this checker and post back a screen shot of the results

http://www.dslchecker.bt.com/adsl/adslchecker.welcome

 

0 Ratings
Automan
Aspiring Expert
936 Views
Message 10 of 22

Re: can someone help with wireless settings

Go to solution

Screenshot 2014-11-30 20.49.36 Crop.png

 

When my Infinity 1 was installed nearly 2 years ago I used to get speeds above these limits and actual file upload and download speeds were also a lot better.

 

I am thinking of going back to ADSL which gave me acceptable reults but of course really slow uploads.

 

0 Ratings