You are suggesting that you are on Infinty 1. Your up profile is showing you as being on Infinity 2. If you are paying for Infinity 2, as I said, you are wasting your money. The maximum you could get on your line, assuming it was a perfect Range A line would be 39Mbps.
That is one reason but it could also be down to general degradation of your line. BT have trialled and are meant to be rolling out Vectoring which should help the crosstalk issue but obviously won't help if your line quality is poor.
in the past it used to show i can get 76mbps now its 56? whats went wrong? was 76 a lie?
how do you get latest firmware?
BT re-assessed all its line speeds to give the Range A & B estimates. That along with what I have already said about lines and crosstalk will have lowered estimated speeds.
You need to leave your Homehub on 24/7 and it will eventually update the firmware if it is needed but in your case the hub is already on the latest firmware.
Are you connecting the Homehub through a white Openreach modem and if so why?
The Homehub 5 has an integrated modem which does away with the Openreach modem. Did you self install the HH5 or did an engineer install it. How come you have an Openreach modem?
Can you connect the HH5 on its own to the phone socket and after it has settled can you post the stats from 1-12 by logging onto the homehub management pages then troubleshooting > helpdesk. http://bthomehub.home/
See link how to install HH5.
thank you for that we might be getting somewhere
i will try settings tomorrow but looks better
i connected it myself after having bt hh4 i was under the impression it needed to be there thanks again