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Moderator
Moderator
826 Views
Message 41 of 53

Re: can't delete emails on desktop

Hi @annegray01,

 

Just a quick line. I haven't forgotten about you. I know our email product support guys have referred this for further investigation and I'm still chasing for an update. I'll be in touch as soon as I have anything for you.

 

Cheers

 

David

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Highlighted
Aspiring Expert
815 Views
Message 42 of 53

Re: can't delete emails on desktop

Thankyou David

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Aspiring Expert
794 Views
Message 43 of 53

Re: can't delete emails on desktop

Hi David

The address you used to email me doesn't accept replies!

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Highlighted
Moderator
Moderator
785 Views
Message 44 of 53

Re: can't delete emails on desktop

Hi @annegray01,

 

Thanks for posting. It's strange you're not able to reply to my email. There shouldn't be a problem with that. Can you try again?

 

Cheers

 

David

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Highlighted
Aspiring Expert
778 Views
Message 45 of 53

Re: can't delete emails on desktop

 
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Highlighted
Aspiring Expert
776 Views
Message 46 of 53

Re: can't delete emails on desktop

 
BT Help 
 
 
 Response
Hello,

Thanks for trying to get in touch with us. Sorry but we don’t monitor this mailbox, so you won’t get a reply to your email. 

Ask the community
Try searching our forums to see if someone’s already asked the same question as you.

If you don’t find what you’re looking for, do join the forum and post a new question. There’s a wealth of knowledge on the community, and we’re sure you’ll find what you need. But if not, our eagle-eyed moderators keep watch over all postings, and will happily extend a hand of support.

Still stuck?
If all else fails, try our help pages.

Thanks, 

BT
 
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Moderator
Moderator
761 Views
Message 47 of 53

Re: can't delete emails on desktop

Hi @annegray01,

 

I've sent you a new email this morning. Can you try replying to that and let me know how you get on?

 

Cheers

 

David

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Highlighted
Aspiring Expert
756 Views
Message 48 of 53

Re: can't delete emails on desktop

Hi David

I sent screenshots from Thunderbird so I think they have gone.

One is before deleting trash, one is after deleting trash.

I am using Google Chrome, Windows 10.

No add blockers, don't think I have browser extensions enabled that I can see.

I am really sorry but I have to go out now and won't be home until evening.

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Highlighted
Aspiring Expert
753 Views
Message 49 of 53

Re: can't delete emails on desktop

Oops no, I have had the same message back as I posted up above for the other day, saying this mailbox is not monitored!

Good old BT !!

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Highlighted
Moderator
Moderator
749 Views
Message 50 of 53

Re: can't delete emails on desktop

Hi @annegray01,

 

I have the email and have forwarded on to the investigation team.

 

Cheers

 

David

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