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annegray01
Aspiring Expert
2,012 Views
Message 1 of 53

can't delete emails on desktop

If I view BT mail on my desktop there is no option to delete or anything else, apart from compose.

This is a relatively new problem.

How can I sort it?

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52 REPLIES 52
DavidM
Moderator
Moderator
1,983 Views
Message 2 of 53

Re: can't delete emails on desktop

Hi @annegray01 and thanks for posting.

 

Is there a tick box beside the email list? If so can you click on the tick box and check if the delete option appears at the top of the email list.

 

Cheers

 

David

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annegray01
Aspiring Expert
1,974 Views
Message 3 of 53

Re: can't delete emails on desktop

There is a delete option but it is in grey shadow so doesn’t do anything?
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DavidM
Moderator
Moderator
1,967 Views
Message 4 of 53

Re: can't delete emails on desktop

Thanks for checking that @annegray01.

 

Just to clarify. You click the tick box beside the email you wish to delete. At the top of the email page the delete button is greyed out. Is that correct?

 

Cheers

 

David

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annegray01
Aspiring Expert
1,958 Views
Message 5 of 53

Re: can't delete emails on desktop

Yes
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DavidM
Moderator
Moderator
1,955 Views
Message 6 of 53

Re: can't delete emails on desktop

Thanks again @annegray01.

 

This doen't sound right at all. Can you please drop me over an email with your details and I'll take a look at this for you. You'll get the contact the moderators link in my profile.

 

Cheers

 

David

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annegray01
Aspiring Expert
1,936 Views
Message 7 of 53

Re: can't delete emails on desktop

Thanks David. I am on holiday at the moment, so will send you my details in a week or so
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DavidM
Moderator
Moderator
1,932 Views
Message 8 of 53

Re: can't delete emails on desktop

Thanks for letting me know @annegray01. Enjoy your holiday and we'll pick up again on your return.

 

Cheers

 

David

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annegray01
Aspiring Expert
1,830 Views
Message 9 of 53

Re: can't delete emails on desktop

I'm intrigued here, does no-one else have this problem?

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Andy_N
Distinguished Guru
1,821 Views
Message 10 of 53

Re: can't delete emails on desktop


@annegray01 wrote:

I'm intrigued here, does no-one else have this problem?


Hi.

 

You've not said what browser you're using, or if you've tried more than one browser.

 

It depends on a lot of things for example local security products and how much they interfere (webpage checks etc).

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