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annegray01
Aspiring Expert
1,012 Views
Message 11 of 53

Re: can't delete emails on desktop

Ah ok. I use google chrome and have tried microsoft edge. It is a new problem started after years of no problem! I have windows 10 but it was the same on windows 7. I use Norton. It works for around the first 5 minutes then all options stop working apart from Compose

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Andy_N
Distinguished Guru
1,000 Views
Message 12 of 53

Re: can't delete emails on desktop


@annegray01 wrote:

Ah ok. I use google chrome and have tried microsoft edge. It is a new problem started after years of no problem! I have windows 10 but it was the same on windows 7. I use Norton. It works for around the first 5 minutes then all options stop working apart from Compose


Have you tried disabling Norton?

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annegray01
Aspiring Expert
998 Views
Message 13 of 53

Re: can't delete emails on desktop

No I haven't . I've used Norton since time began, why would this only happen now, and only to me ?

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Andy_N
Distinguished Guru
986 Views
Message 14 of 53

Re: can't delete emails on desktop


@annegray01 wrote:

No I haven't . I've used Norton since time began, why would this only happen now, and only to me ?


The thing is, some security products affect some users, though most don't. Both Norton and McAfee (and others) have caused problems for some folk. Updates to the products can do this, as was seen recently with malwarebytes for one forum user.

 

I'm not saying it is the problem, but it's worth at least disabling for a bit to see what happens. Don't uninstall of course.

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annegray01
Aspiring Expert
975 Views
Message 15 of 53

Re: can't delete emails on desktop

You are right, that did the trick!

Is it ok to have the Norton email protection switched off permanently?

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annegray01
Aspiring Expert
974 Views
Message 16 of 53

Re: can't delete emails on desktop

Ah didn't last long, the problem is back!

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DavidM
Moderator
Moderator
954 Views
Message 17 of 53

Re: can't delete emails on desktop

Hi @annegray01,

 

Thanks for sending over the details. I tried calling, sorry I missed you. I've checked the email account but can't find any problems so I've raised this to our tech guys to look into. I'll be in touch when I have any updates but in the meantime are you able to post some screen shots of what you're seeing?

 

Cheers

 

David

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annegray01
Aspiring Expert
938 Views
Message 18 of 53

Re: can't delete emails on desktop

 

 

 

 

 

 

 

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annegray01
Aspiring Expert
916 Views
Message 19 of 53

Re: can't delete emails on desktop

I'm glad in a way to read that someone else has the same problem! Thought it was only me !

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DavidM
Moderator
Moderator
904 Views
Message 20 of 53

Re: can't delete emails on desktop

Hi @annegray01,

 

I'm sorry for the delay in getting back to you. Are you still having problems with this?

 

Cheers

 

David

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