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annegray01
Aspiring Expert
1,857 Views
Message 21 of 53

Re: can't delete emails on desktop

Yes same problems and brand new computer. Must be over 2 months now
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DavidM
Moderator
Moderator
1,850 Views
Message 22 of 53

Re: can't delete emails on desktop

Thanks for getting back @annegray01. I'm really sorry this isn't sorted yet. It's a really unusual problem and not one that I've come across previously. Leave it with me and I'll get back to you once I have any updates.

 

Cheers

 

David

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Andy_N
Distinguished Guru
1,840 Views
Message 23 of 53

Re: can't delete emails on desktop


@DavidM wrote:

Thanks for getting back @annegray01. I'm really sorry this isn't sorted yet. It's a really unusual problem and not one that I've come across previously. Leave it with me and I'll get back to you once I have any updates.

 

Cheers

 

David


There have been similar issues in the past, such as

 

https://community.bt.com/t5/Email/Can-t-Send-Email-Send-button-missing/m-p/781592#M7951

 

However in that case no specific reason for it.

 

Something is either interfering with the connection like java / JavaScript / security package. I don't believe it's an account issue, but happy to be wrong..

 

The problem is that why should it be apparent on multiple computers?

 

If things like changing to basic interface, then to standard doesn't work, multiple browsers - checking on a neighbour's connection / using their laptop, using a non btinternet connection, using WiFi or ethernet, rebooting the router and other things - then perhaps someone else reliable and trustworthy needs to try with her details (hence a moderator). The user should first change the password of course, then change back or to a new one.

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annegray01
Aspiring Expert
1,831 Views
Message 24 of 53

Re: can't delete emails on desktop

I see one other person posting with the same problem.

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DavidM
Moderator
Moderator
1,810 Views
Message 25 of 53

Re: can't delete emails on desktop

Hi @annegray01,

 

Thanks for posting. I'm really sorry this is taking so long to resolve. Can you just confirm if you have  BT Mail or Yahoo email?

 

Cheers

 

David

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annegray01
Aspiring Expert
1,805 Views
Message 26 of 53

Re: can't delete emails on desktop

BT Mail . 

I've tried everything I can think of.

Seems a bit strange to me the same problem exists on a brand new computer with different operating systems?

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Andy_N
Distinguished Guru
1,798 Views
Message 27 of 53

Re: can't delete emails on desktop


@annegray01 wrote:

BT Mail . 

I've tried everything I can think of.

Seems a bit strange to me the same problem exists on a brand new computer with different operating systems?


Have you tried any of my suggestions a couple of posts back?

 

The idea is to try to eliminate everything possible at your end for which you can control.

 

Edit:

Have you installed BT Net protect plus, or whatever it's called?

 

Edit2:

Have you installed any browser extensions at all?

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annegray01
Aspiring Expert
1,792 Views
Message 28 of 53

Re: can't delete emails on desktop

No I didn’t add BT protect. I’ve tried rebooting hub etc but I don’t know any of my neighbours and I’ve given away my laptop
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annegray01
Aspiring Expert
1,774 Views
Message 29 of 53

Re: can't delete emails on desktop

Maybe there is something I can switch off on Norton, but I wouldn't know what !   I have Norton Deluxe, last computer was Norton 365

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Andy_N
Distinguished Guru
1,767 Views
Message 30 of 53

Re: can't delete emails on desktop


@annegray01 wrote:

Maybe there is something I can switch off on Norton, but I wouldn't know what !   I have Norton Deluxe, last computer was Norton 365


Well, the cynical view would be :-

 

Maybe there is something I can switch off on Norton.

 

There 🙂

 

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