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gg30340
Distinguished Sage
Distinguished Sage
1,227 Views
Message 31 of 53

Re: can't delete emails on desktop

If it is happening across more than one device it would tend to rule out your device and its software.

 

To see if it is a problem with your connection or your account can you take your computer to a friend's and try it there and can you use a friend's computer at your house and access your account on their computer.

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annegray01
Aspiring Expert
1,220 Views
Message 32 of 53

Re: can't delete emails on desktop

Same problem when Norton is disabled GG
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gg30340
Distinguished Sage
Distinguished Sage
1,213 Views
Message 33 of 53

Re: can't delete emails on desktop

As I said, I doubt it is software on your device unless you happen to have installed the same software that was on your previous device that was also not working correctly.

 

Can you try my suggestions about using it at a different location and report back.

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DavidM
Moderator
Moderator
1,194 Views
Message 34 of 53

Re: can't delete emails on desktop

Hi @annegray01,

 

I tried calling today, sorry I missed you. Are you able to try with another browser such as IE or Firefox please? 

 

Cheers

 

David

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annegray01
Aspiring Expert
1,185 Views
Message 35 of 53

Re: can't delete emails on desktop

Sorry I missed you. I will now be in all day and Friday afternoon.

I tried with Google Chrome and Microsoft Edge.

It works for around 5 minutes when I log in.

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DavidM
Moderator
Moderator
1,165 Views
Message 36 of 53

Re: can't delete emails on desktop

Hi @annegray01,

 

I've been trying to call you over the weekend, sorry I keep missing you. I need to arrange for one of our email specialists to contact you directly to look into this. Can you let me know a few suitable days and times slots for the call and I'll pass that back to arrange to call.

 

Cheers

 

David

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annegray01
Aspiring Expert
1,157 Views
Message 37 of 53

Re: can't delete emails on desktop

Sorry I've missed you David. I haven't had calls on my mobile, wonder if you have the correct number?

Anyway I am home now and will be in all day.

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annegray01
Aspiring Expert
1,141 Views
Message 38 of 53

Re: can't delete emails on desktop

Well it's taken me all this time to discover if I don't delete spam the actions stay in use!

As soon as I delete spam emails all actions grey out apart from compose!

Not sure of course if this has always been the case!

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Andy_N
Distinguished Guru
1,133 Views
Message 39 of 53

Re: can't delete emails on desktop


@annegray01 wrote:

Well it's taken me all this time to discover if I don't delete spam the actions stay in use!

As soon as I delete spam emails all actions grey out apart from compose!

Not sure of course if this has always been the case!


Hi again.

 

How do the actions re-appear again after you delete the spam entries? Is there a time delay or something else you do, especially as it affects different devices.

 

If this is the fix for you, perhaps others can try it and see what happens. It can't be a common problem.

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annegray01
Aspiring Expert
1,127 Views
Message 40 of 53

Re: can't delete emails on desktop

They only reappear if I log off then log in again. Otherwise they are totally out of use
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