My wife's iphone has the exact same problem. One moment was working and now not recieiving emails. It will send them though. I have deleted the email account from the phone and then reinstalled it and no difference. I have the exact same phone and (Iphone 6) and a Bt mail account an checked her settings vs mine, they are identical. My phone email is working with no issues.
Can anyone help?
Update. I have now set up her iphone by adding a new email account and pressing Yahoo. It set up automatically once I entered her email address and password. And it all worked!! emails now sending a recieving. I thought we were supposed to move away from yahoo?
What am I missing? Thanks for any help
Thanks for the response. I was aware about the change over but the bit I don't get is why it would work under BT Mail and then one day stop working forcing me to switch back to Yahoo.
Such are the vagaries of BT's mail system I'm afraid. It should work with mail.btinternet.com as the server regardless of which system you are on and for me it does. Others seem to experience temporary outages which seem to right themselves eventually.