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snikt
Beginner
730 Views
Message 1 of 7

can't receive emails

Both my iphone and ipad have stopped receiving emails. Last email received was Friday. I can send however.

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6 REPLIES 6
NeilO
Moderator
Moderator
712 Views
Message 2 of 7

Re: can't receive emails

Hi snikt,

 

You may need to check the email settings to ensure they are correct.  Check out this BT Mail set up guide for more info.

 

Cheers

Neil

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Joshbear
Aspiring Contributor
689 Views
Message 3 of 7

Re: can't receive emails

Hi

 

My wife's iphone has the exact same problem.  One moment was working and now not recieiving emails.  It will send them though.  I have deleted the email account from the phone and then reinstalled it and no difference.  I have the exact same phone and (Iphone 6) and a Bt mail account an checked her settings vs mine, they are identical.  My phone email is working with no issues.

 

Can anyone help?

 

Thanks

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Joshbear
Aspiring Contributor
682 Views
Message 4 of 7

Re: can't receive emails

Update.  I have now set up her iphone by adding a new email account and pressing Yahoo.  It set up automatically once I entered her email address and password.  And it all worked!!  emails now sending a recieving.  I thought we were supposed to move away from yahoo?  

 

What am I missing?  Thanks for any help

 

Josh

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licquorice
Distinguished Sage
Distinguished Sage
674 Views
Message 5 of 7

Re: can't receive emails


@Joshbear wrote:

 

 

What am I missing?  Thanks for any help

 

Josh


What you are missing is that it will cease to work when (if) you are ever migrated to BTMail.

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Joshbear
Aspiring Contributor
656 Views
Message 6 of 7

Re: can't receive emails

Hi

Thanks for the response.  I was aware about the change over but the bit I don't get is why it would work under BT Mail and then one day stop working forcing me to switch back to Yahoo.

 

Best Regards

 

Josh

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licquorice
Distinguished Sage
Distinguished Sage
652 Views
Message 7 of 7

Re: can't receive emails

Such are the vagaries of BT's mail system I'm afraid. It should work with mail.btinternet.com as the server regardless of which system you are on and for me it does. Others seem to experience temporary outages which seem to right themselves eventually.

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