Only people here who may be able to help are the mods who work for BT
Contact Mods at
include a link to this topic account number and phone number
If BT have said thay are not and can not provide a service why not stop the direct debit ?
I'll be happy to help you out with this and get it sorted out. It must be pretty annoying paying for something you cant use but if I can get a look at your account I'll see what the story is.
Could you drop me in an email please with your BT account and telephone number along with a link back to this thread.
Just send using the contact us form in my profile under the 'about me' section and mark FAO Craig please.
an update! contacted by ian at bt who has been most helpful. we've had a second line installed (although we had to pay £30). down side is the speed of the line. bt say we can only get 1.5-3Mbps (estimated 2Mbps) on the new line. yet the pre-existing line can get 7-8Mbps (estimated 8Mbps). how the **bleep** can this be? we are less than 1/4 mile from the exchange and there is a junction box right outside our garden. ian is phoning me back tomorrow so i'll see what we can get sorted.
oh! and the hubby of a colleague of mine (who works for openreach) reckons that the existing account holder probably hasn't paid the bill and thats why i can't take over the existing line, nothing to do with being a major corporation. this would seem to make more sense given they haven't even terminated the account.
looks like i'll be going elsewhere for my broadband. i'm no paying bt £20.50 per month for slow broadband when i can get it for £12.50 from o2!