why does BT make it so hard to cancel accounts? I have been in conversation with Rachel/Olivia/Paul/Michael and Sean to discuss the closure of my broadband/TV and mobile accounts. What a nightmare - why don't you make it easy - such as listening to the customer and doing what we ask? No - instead i revceive emails confirming incorrect cancellation dates (twice) and yesterday after asking Sean to confirm my mobile has been cancelled - he sends an email that confirms my broadband is cancelled.
Soemthing needs to improve.....
