cancelling both landline and broadband query

[homesy68]

im after a bit of advice please,we took the infinty package out last april and it was for 18 months but it was in my wifes name, my wife passed away last july and ive tried to keep the package going would i be able to cancel as it was in my wifes name or do i have to keep paying as money is getting a bit tight now thankyou for any advice

[john46]

Hi

I am sorry to see you are having problems

I suggest you contact the forum mods they should be able to get this problem sorted for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951

They normally reply by email or phone directly to you within 3 working days they will take personal ownership of your problem until resolved and will keep you informed of progress

They are a UK based BT specialist team who have a good record at getting problems solved

This is a customer to customer self help forum the only BT presence here are the forum moderators

[homesy68]

thanks john and sorry for posting in wrong place

[john46]

it is not the wrong place to post