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Aspiring Contributor
289 Views
Message 1 of 4

cancelling both landline and broadband query

im after a bit of advice please,we took the infinty package out last april and it was for 18 months but it was in my wifes name, my wife passed away last july and ive tried to keep the package going would i be able to cancel as it was in my wifes name or do i have to keep paying as money is getting a bit tight now thankyou for any advice

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3 REPLIES 3
Distinguished Sage
283 Views
Message 2 of 4

Re: cancelling both landline and broadband query

Hi

I am sorry to see you are having problems


I suggest you contact the forum mods they should be able to get this problem sorted for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951


They normally reply by email or phone directly to you within 3 working days they will take personal ownership of your problem until resolved and will keep you informed of progress


They are a UK based BT specialist team who have a good record at getting problems solved


This is a customer to customer self help forum the only BT presence here are the forum moderators

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Aspiring Contributor
272 Views
Message 3 of 4

Re: cancelling both landline and broadband query

thanks john and sorry for posting in wrong place

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Distinguished Sage
269 Views
Message 4 of 4

Re: cancelling both landline and broadband query

it is not the wrong place to post
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