Firstly, I'm not sure whether this is the correct forum...
When I go to the BT home page (which is my Home page) I get product details and if I click on any product I am told that I have exceeded the number of login attempts and to wait 20 minutes before trying again. if I wait I get the same message. I have checked with BT and they confirm that I am logged in, but cannot tell me how to log out so that I can start again. we even had a circular argument along the lines of "If you get your account number (which I cannot because I cannot look at my account because the MY BT Home page will not allow me to access any part of BT because I have exceeded the number of log inn attempts....). Why don't you log out and log back in? I cannot because there is no Log Out button, well you could change your BT ID, but you need your account number..."
I know I get monthly emails about my account, but the full account number is not given. I asked the advisor to tell me how long is left on my contract, but he needs my account number.
I am now in the position that I cannot either find out if my personal offers from BT any any good, or cancel my contract, because I do not know whether I am still in contract.
