cant access email

[gazkilla]

Hi,

Ive had the same email account for the past 15 years but now i cant access it?

it comes up with the message' Selected account BT Mail Account is unavailable'

Whats the fix?

[gg30340]

Are you a BT Broadband customer?

How are you accessing the email account, is it via an email client/app or via webmail on a browser?

When did you last access it?

[gazkilla]

hi,i am a bt broadband customer.

I normally connect to it via my iphone or ipad but that has stopped working,so i looked on my laptop and tried to login but get that message.

I can get access for my other bt mail account on my iphone/ipad but not my primary one.

[gazkilla]

i thought i had been accessing it recently but realised i hadnt when i sold something on ebay and got no emails for it.

[gg30340]

What happens if you try logging on via this link

BT Email

See link about email accounts being deleted for non use after 60 days.

https://bt.custhelp.com/app/answers/detail/a_id/44499/~/why-has-my-bt-email-address-been-suspended-o...

If it applies to you there is nothing that can be done.

If you have been sending/receiving email within that period it may recoverable.

[gazkilla]

I get the same message through that link,thanks anyhow.

Ive definitely accessed it within the last 60 days, I had to change the passwords on all 3 accounts about 3 weeks ago and I’ve accessed it since then. 

[gazkilla]

tried the link re deleted email address but still gives the same message that its unavailable?

Is that it then? has it been deleted if theres no option to reactivate it?

its annoying as ive definitely accessed it in the last 30 days.

[gg30340]

If you have accessed it in the last 30 days it should not have been deleted.

I have notified the moderators of the forum about your problem. Once they have read this they may be able to help. They are a BT UK based team and if they can help they will reply via this thread asking you to contact them via a link. They are very busy at present so once you have replied to them by the link, it can take 48 hours for them to re-contact you.

[NeilO]

@gazkilla I'm sorry to see that you're having trouble getting into your email. Please use the 'click here to contact the mods' link in my forum profile to send in your details and we'll be happy to help. You can find the link by clicking on my username.