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DanielWombwell
Contributor
1,938 Views
Message 1 of 4

cant get plex working on bt infinity

is anyone else having issues with plex on bt infinity and if not how did you get it working

 

thanks

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3 REPLIES 3
NeilO
Moderator
Moderator
1,913 Views
Message 2 of 4

Re: cant get plex working on bt infinity

@DanielWombwell I'm not aware of any issues but it ave you tried switching off the smart set up feature as this may help? If that doesn't work you might need to try contacting Plex support directly.

 

Thanks

Neil 

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JohnBachini
Beginner
1,889 Views
Message 3 of 4

Re: cant get plex working on bt infinity

nope, works fine for me.. what issues are you having?

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KCC
Beginner
1,733 Views
Message 4 of 4

Re: cant get plex working on bt infinity

I am! Suddenly a few weeks ago it stopped being accessible from outside the newtork. A check on the server Remote Access settings shows that the private IP address (of the server) is not showing. 

 

Plex is approved in the Firewall and worked normally before. 

 

I'm on an Infinity Home Hub 5 at the moment but am getting the new Smart hub this week as other issues are arising with this router and i can't get BT on the phone in less than an hour! 

 

I also have Plex Servers on a Laptop and QNAP and both have the same problem so  I am sure it is definitely with the router, I've followed all the Plex troubleshooting advice with no luck. https://support.plex.tv/hc/en-us/articles/200484543-Connecting-a-Server

 

 

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