Hi all, Ive had bt Infinity 2 for a couple of years now but in the last couple of months (after I lodged a complaint about a bill strangely enough) my 60Mbps very expensive internet no longer allows me to download whilst others are trying to play online games.
With that sort of speeds you would think that it wouldn't impact any performance......there are three of us in the house but only two using the internet at the moment.
Do BT really get that petty and restrict bandwidth if you make a complaint ?? or is it just a strange coincidence I wonder......
If anyone has the number for a UK helpline that would be greatly appreciated as I cannot understand the Indian (Correct me if I am wrong) call canter staff due to bad lines and strong accents on both sides of the call.
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Could you please post the results from the BT Speedtester, including the further diagnostics. You must use a wired connection not wireless.
BT Wholesale Speedtester
Before I complained I was getting 65 Mbps down and 17Mbps up average ping on the tests was 20. Now I get ~55Mbps down and ~10Mbps up with a ping of ~25.
The 4 steps were completely useless and just an advertising opportunity. My PC runs i5 6600K @ 4.2 ghz, 32 GB Ram, gtx 980 ti, SSD, basically a top 10% PC.
It never used to be like this and has only come about since I complained about my bill (being charged for bt sports when I couldn't even receive it...).
Your speeds have not 'been droppped'. If they have dropped it is because of a fault which needs investigation.
If you can post the speedtests up that'll be a start. If there's an issue, the moderators on here can step in.
We, and the mods will need to know the facts first though.
As it happens, whether you action it today, or tomorrow, changing supplier won't be actioned for until the same day at it's done in working days, not weekends.
I agree it needs investigating as I have lost 10Mbps recently, so what is the best method to contact BT without being put through to the standard call center ? is there a number for UK teck support as I feel really embarrased when talking to the Call center staff because we cant understand each other due to accents (as stated before) ?
EDIT : I am going to turn the Homehub off for a few hours, run various anti virus and malware scans then retest the speeds etc when completed. I will also check the router settings just to be 100% certain they havent been messed with (although as I am the only person with access that's highly unlikely).
Again thanks for the input.