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changinman
Beginner
245 Views
Message 1 of 4

changing isp to BT

Booked change to BT in March. Change date was 29/4/13.Had to contact them next day by mobile ,told me "you have my word you will be live by 12pm".Nothing ,contacted next day "I am sorry for this but you will definately be live by 12pm.....if not i will contact you myself tomorrow" .......did not hear from them ,so contacted them again only to be told that in a line test my phone was working, I said no it wasnt Oh yes it is he said Oh no it is not oh yes it is then he hung up??????!!!!so I phoned again loads of appologies but was told to try again  the next day so I did ..only to be told that my date was 14/5/13 ????? she said that she would contact me later in the day Did not hear so I contacted them again Only to be told that a new order had to be placed and I might get my phone connection the following monday ( if I am lucky) and another week or so for my broadband ????!!!. I feel that this is just not acceptable I have lost out financially on my premium rate mobile. I have calls to make to which I need a landline (stand to loose £96). My children are doing gcse ,need internet ...the list goes on

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3 REPLIES 3
john46
Distinguished Sage
237 Views
Message 2 of 4

Re: changing isp to BT

Hi

I am sorry to see you are having problems


I suggest you contact the forum mods they should be able to get this problem sorted for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951


They normally reply by email or phone directly to you within 3 working days they will take personal ownership of your problem until resolved and will keep you informed of progress


They are a UK based BT specialist team who have a good record at getting problems solved


This is a customer to customer self help forum the only BT presence here are the forum moderators

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changinman
Beginner
227 Views
Message 3 of 4

Re: changing isp to BT

Hi, I haven't got an account number.My phone line is in "hyperspace" They have totally messed up. (need acc number ...have tried )
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imjolly
Distinguished Sage
Distinguished Sage
221 Views
Message 4 of 4

Re: changing isp to BT

if just for email then just use 1234......



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