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ianerskine
Beginner
742 Views
Message 1 of 3

changing phonenumber help please

Hi

Around 6 months ago i had to change my phonenumber. It appears the 'new' number I was given was in fact recycled and I am being plagued with calls relating to whoever had this number previously. I have even setup the 'choose to refuse' service but it can only accept up to 10 numbers to refuse

 

my questions are

 

- how do i change my number again?

- how do i make sure it isn't another recycled number?

- will i be charged for this?

- my  line rental is with BT, my ADSL broadband it with Zen - what do I need to do to make sure i don't lose my broadband when the number changes?

 

thanks for any advice

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2 REPLIES 2
Distinguished Sage
731 Views
Message 2 of 3

Re: changing phonenumber help please

HI
To change your number you contact bt sales on 0800800150

There is no guarantee that a number is not recycled as there is only a limited number available at each exchange most numbers are recycled

Yes there is now a £25.00 charge to change numbers
you would need to inform Zen of your new number and also inform BT sales about your broadband connection with zen
krikoman
Newbie
664 Views
Message 3 of 3

Re: changing phonenumber help please

I was recently told that numbers are not recycled by a manger, while I was attemping to get my Call Sign number back when we moved house!!

 

Who ever gets ours is going to get a lot of fax noise in their ear!!

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