changing provider when in debit with bt, long read
hi, iv been with bt just 8 months, i had signed up for the option 2 package and on the same day of recieving the equipment i found i was unable to use the tv box so i phoned up bt to cancel it as i thought there was a 10 day to decide whether to keep the contract or not, anyway i was told i couldnt cancel as i would have to pay a cancelation charge. I hadnt even had it 1 day! so now i was forced out to pay £60 for a tv box i didnt want and have never used.
Then the whole nightmare with directdebits started, wernt being taken but not all bts fault as on occasion i had to change the day as i didint have the funds.
now the big problem as started, after some financial difficulties and no only the money i get for my son, i had to cancel my direct debit as i had no money at all, i did pay them £10 as that was all i could manage.
So iv emailed bt explaining the situation and told them i can only pay what i can due to know funds ect for them to email me back and give me an extention of a week to pay the whole bill ( i have to pay every month for the bill at 3 months) by the 29th or im going to be cut off.
now iv found this no help what so ever.
the problem is i only got bt as im studying and need the net and if i get cut off im going to lose my course so know my dilema is as i cant pay all the bill ( i can pay some but it would still mean being cut off) im going to lose my bt and be stuck in debit until i can completly pay or do i go with another provider which is complety cheaper and just pay bt what i can, im really stuck for a solution and can i do this?
Re: changing provider when in debit with bt, long read
Welcome to the forum. I may be able to help you.
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