Welcome to the forum. A moderator should be along shortly to have a look at this for you.
Welcome to the forum. I would like to take a look at your order to see what is happening. Please could you send me in your details using the "Contact Us" link found in my profile?
It's not just because it's the weekend. The mods get a lot of queries and deal with them in turn; it can take several working days to get to the top.
Frankly, my experience is that this is fairly typical of what can only very loosely be called BT's 'customer service' - when they're trying to entice you into paying them money, or signing up to a contract which requires you to pay them money, they couldn't be more communicative and helpful. When it actually comes to providing the service, or sorting out a problem with said service, you get incompetence, indifference, or both. The only exception seems to be the moderation team that runs these forums, as they seem to actually be able and willing to sort issues out in fairly short order. As an example, I had various issues stemming from a minor administrative error by someone at BT when I moved to their broadband service. 8 and a half months later, after various methods of trying to beat my head through the brick wall of BT's email and phone 'customer service', I appealed for help here. 3 days later, everything was sorted by the mods. As such, expect a bit of a delay in getting help - there's probably one hell of a lot of BT's customers who have found that this is the only place where you can get competent and willing help, so they're probably a bit swamped.