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Sage
119 Views
Message 11 of 13

Re: connection issues, slow download speeds, blackouts of Internet for days... The list is endless

Can you repost the stats as they are now?

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Aspiring Contributor
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Message 12 of 13

Re: connection issues, slow download speeds, blackouts of Internet for days... The list is endless

1. Product Name: HomeHub5

2. Serial number: +076286+1520002976

3. Firmware version: v0.07.06.09028-BT (Type B) Last updated 1/11/2016

4. Board version: 01

5. VDSL uptime: 0 days, 00:17:33

6. Data Rate: 799 / 7896

7. Maximum Data Rate: 33566 / 39237

8. Noise Margin: 31.2 / 31.5

9. Line Attenuation: 7.5 / 7.6

10. Signal Attenuation: 0.0 / 0.0

11. Data sent/received: 2.8 MB / 36.0 MB

12. Broadband username: bthomehub@btbroadband.com

13. BT Wi-fi: Yes

14. 2.4GHz wireless network/SSID: BTHub5-NFZJ

15. 2.4GHz wireless connections: Enabled (802.11 b/g/n (up to 144 Mb/s))

16. 2.4GHz wireless security: WPA2 Only (Recommended)

17. 2.4GHz wireless channel: Automatic (Smart Wireless)

18. 5GHz wireless network/SSID: BTHub5-NFZJ 5GHz

19. 5GHz wireless connections: Enabled (802.11 a/n/ac (up to 1300 Mb/s))

20. 5GHz wireless security: WPA2 Only (Recommended)

21. 5GHz wireless channel: Automatic (Smart Wireless)

22. Firewall: Default

23. MAC Address: 5c:dc:96:4a:6d:8e

24. Software variant: -

25. Boot loader: 0.5.0-BT (Tue Jun 17 18:52:56 2014)

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Sage
99 Views
Message 13 of 13

Re: connection issues, slow download speeds, blackouts of Internet for days... The list is endless

You need an engineer out. Call it in.

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