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ladysmith
Beginner
186 Views
Message 1 of 6

connection speed

can i pick your brains please, my broadband speed is currently 0.6mbps, estimated i could get 8.0mbps.  Its connected by extension to the telephone line, its never been superfast but the last week it's dropped so much going mad have i done something wrong in setting it up.  Not very technical minded!

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5 REPLIES 5
Distinguished Sage
Distinguished Sage
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Message 2 of 6

Re: connection speed

welcome to the BT community forum where customers help customers

 

in order for the forum members to help please can you post the   adsl stats  from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester (MAC users may have problems) bt speedtester  and post the results .

 

are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?

 

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

 

Someone may then be able to offer help/assistance/suggestions to your problem



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Distinguished Sage
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Message 3 of 6

Re: connection speed

Hi Welcome to the forums

Here are some help pages done by CL Keith http://www.btinternet.com/~cbeddoe/speed/Speed.html


also post your full hub stats details shown in this link http://www.btinternet.com/~cbeddoe/others/adslstats.html

Can you also post the full results fromBT Speedtest speedtester.bt.com

Have you tried connecting to the test socket at the rear of the master socket   Test Socket.jpg

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal


This is a customer to customer self help forum the only BT presence here are the forum moderators

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ladysmith
Beginner
159 Views
Message 4 of 6

Re: connection speed

hi decided to try something and restarted the hub connection level has gone up from what it was to 2.7, why did that work

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Distinguished Sage
Distinguished Sage
154 Views
Message 5 of 6

Re: connection speed

must have reduced the noise margin slightly but still a long way short of your expected 8mb.  I suggest you post the router stats for the forum members to help you



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Distinguished Sage
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Message 6 of 6

Re: connection speed

hi can you please post the information asked for we can help further then
without having seen your hub stats be fore and after the speed change it is hard to say what happened
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