Our speed seemed to get cut every few days down from roughly 300kb/s to 100kb/s and after speaking to someone about it on webcast, it seemed to go back up, I assume it was the ip profile. But the next day our phone line and broadband seemed to switch off. The hub flashes orange and I have tried literally everything.
Unplugging all devices/ports
Moving the router to multiple other ports
Trying without the phone line
Multiple different cables/filters
Resetting hub defaults/username
Hard reset of hub
I assume either there's a fault in our line, (the fault checker says that there is a retail server problem) but that seems to mean all kinds of things.
Or the hub is bricked.
Our socket doesn't have a test socket either.
Can anyone help me, I don't want to get an engineer out before trying everything.
Solved! Go to Solution.
are there any exchange problems http://usertools.plus.net/exchanges/mso.php
if nothing and your phone is not working then report a phone fault to 151
I posted about a constant orange light flashing problem, which I set up an engineer visit for. There was supposedly a fault in the line, the problem however seems to have fixed itself. The engineer has not come yet and Im not sure if I should cancel. The speed before the problem was about 2.8Mbps, now however:
Download speedachieved during the test was - 0.21 Mbps
For your connection, the acceptable range of speeds is 0.1 Mbps-0.25 Mbps.
IP Profile for your line is - 0.2 Mbps
Upload speed achieved during the test was - 0.3Mbps
Upstream Rate IP profile on your line is - 0.45 Mbps
(crazy the upload is faster than the download)
During trying to fix this problem, the hub was reset/moved many many times. Would this affect my speed? and will the profile adjust over time? Is it worth cancelling the engineer visit and just waiting for the profile to recover? The speed is close to useless.
Ring 151 on your phone.
You may also be able to do it online if you login to MyBT and track fault report.
Its been 3 days and our connection hasn't dropped, but our profile is still stuck at 0.2Mbps which is completely unsusable.
Is it possible to have our profile reset now? Our original speed was roughly 3Mbps
Your profile is correct for your current connection speed - the problem is your low connection speed. Now you have posted stats to show 3+ days connection time then tomorrow try 1 reset of the hub and see if that improves your connection speed and post the hub stats. If just as bad then we can see if engineer or mod help
I cant plug a laptop in to get line attenuation till tomorrow, however after a reset the dreaded orange light returned for about an hour, after which connection returned. My ip profile has been bumped up. I'm thinking it will recover even more as time goes on?
| Download speedachieved during the test was - 0.51 Mbps|
For your connection, the acceptable range of speeds is 0.1 Mbps-0.5 Mbps.
IP Profile for your line is - 0.54 Mbps
Amazing how much more bareable 0.25Mbps is.
Heres just my ADSL availibilty for now.
Telephone Number 01600***** on Exchange MONMOUTH is served by Cabinet 6
Downstream Line Rate(Mbps)
Upstream Line Rate(Mbps)
|FTTC Range A (Clean)||16.4||10||1.3||0.8||--||Available|
|FTTC Range B (Impacted)||13.4||5.3||1.2||0.5||--||Available|
|WBC ADSL 2+||Up to 2||--||1 to 3.5||Available|
|WBC ADSL 2+ Annex M||Up to 2||Up to 0.5||1 to 3.5||Available|
|ADSL Max||Up to 1.5||--||1 to 2.5||Available|
|WBC Fixed Rate||2||--||--||Available|