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tenchi24
Aspiring Contributor
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Message 1 of 18

constant orange flashing lights hub4

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Our speed seemed to get cut every few days down from roughly 300kb/s to 100kb/s and after speaking to someone about it on webcast, it seemed to go back up, I assume it was the ip profile. But the next day our phone line and broadband seemed to switch off. The hub flashes orange and I have tried literally everything.

Unplugging all devices/ports 

Moving the router to multiple other ports

Trying without the phone line

Multiple different cables/filters

Resetting hub defaults/username

Hard reset of hub

I assume either there's a fault in our line, (the fault checker says that there is a retail server problem) but that seems to mean all kinds of things.

Or the hub is bricked.

Our socket doesn't have a test socket either.

 

Can anyone help me, I don't want to get an engineer out before trying everything.

 

Thanks

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17 REPLIES 17
imjolly
Distinguished Sage
Distinguished Sage
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Message 2 of 18

Re: constant orange flashing lights hub4

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are there any exchange problems  http://usertools.plus.net/exchanges/mso.php

http://usertools.plus.net/exchanges/?

http://btbusiness.custhelp.com/app/service_status

http://bt.custhelp.com/app/answers/detail/a_id/15036

http://community.plus.net/exchange-information/

 

 

if nothing and your phone is not working then report a phone fault to 151



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tenchi24
Aspiring Contributor
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Message 3 of 18

Orange lights fixed, Speed has been destroyed

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I posted about a constant orange light flashing problem, which I set up an engineer visit for. There was supposedly a fault in the line, the problem however seems to have fixed itself. The engineer has not come yet and Im not sure if I should cancel. The speed before the problem was about 2.8Mbps, now however:

Download speedachieved during the test was - 0.21 Mbps
 For your connection, the acceptable range of speeds is 0.1 Mbps-0.25 Mbps.
 IP Profile for your line is - 0.2 Mbps

Upload speed achieved during the test was - 0.3Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 0.45 Mbps

 

(crazy the upload is faster than the download)

During trying to fix this problem, the hub was reset/moved many many times. Would this affect my speed? and will the profile adjust over time? Is it worth cancelling the engineer visit and just waiting for the profile to recover? The speed is close to useless.

 

Thanks

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 4 of 18

Re: Orange lights fixed, Speed has been destroyed

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Leave it all alone, it will recover itself.

See Why has my speed dropped

tenchi24
Aspiring Contributor
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Message 5 of 18

Re: Orange lights fixed, Speed has been destroyed

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Thankyou, how would I go about cancelling an engineer visit?
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Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 6 of 18

Re: Orange lights fixed, Speed has been destroyed

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Ring 151 on your phone.

 

You may also be able to do it online if you login to MyBT and track fault report.

 

https://www.bt.com/consumerFaultTracking/public/faults/tracking.do?pageId=2&s_cid=con_FURL_faults&ut...

 

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tenchi24
Aspiring Contributor
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Message 7 of 18

Re: Orange lights fixed, Speed has been destroyed

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Its been 3 days and our connection hasn't dropped, but our profile is still stuck at 0.2Mbps which is completely unsusable.

 
ADSL Line Status
Connection Information
Line state:Connected
Connection time:3 days, 00:45:46
Downstream:224 Kbps
Upstream:384 Kbps

 

Is it possible to have our profile reset now? Our original speed was roughly 3Mbps

 

 
FAQ

Results Image not loaded

 

 


1. Best Effort Test: -provides background information.

 Download  Speed
 0.19 Mbps
  
0 Mbps0.25 Mbps
Max Achievable Speed

 Download speedachieved during the test was - 0.19 Mbps
 For your connection, the acceptable range of speeds is 0.1 Mbps-0.25 Mbps.
 IP Profile for your line is - 0.2 Mbps
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imjolly
Distinguished Sage
Distinguished Sage
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Message 8 of 18

Re: Orange lights fixed, Speed has been destroyed

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Your profile is correct for your current connection speed - the problem is your low connection speed.  Now you have posted stats to show 3+ days connection time then tomorrow try 1 reset of the hub and see if that improves your connection speed and post the hub stats. If just as bad then we can see if engineer or mod help



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SuperSajuuk
Aspiring Expert
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Message 9 of 18

Re: Orange lights fixed, Speed has been destroyed

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Can you post the full ADSL stats, instead of just the connection information? That way, we can see what kind of speed you should be getting, based on your attenuation.
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tenchi24
Aspiring Contributor
822 Views
Message 10 of 18

Re: Orange lights fixed, Speed has been destroyed

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I cant plug a laptop in to get line attenuation till tomorrow, however after a reset the dreaded orange light returned for about an hour, after which connection returned. My ip profile has been bumped up. I'm thinking it will recover even more as time goes on?


 Download speedachieved during the test was - 0.51 Mbps
 For your connection, the acceptable range of speeds is 0.1 Mbps-0.5 Mbps.
 IP Profile for your line is - 0.54 Mbps

 

 

Amazing how much more bareable 0.25Mbps is.

 

Heres just my ADSL availibilty for now.

 

Telephone Number 01600***** on Exchange MONMOUTH is served by Cabinet 6

 

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