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tenchi24
Aspiring Contributor
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Message 11 of 18

Re: Orange lights fixed, Speed has been destroyed

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Sorry to double post but - the connection dropped again, orange flashing lights etc and has yet to come back on. The hub log has this line though: PPP LCP Send termination request. It was at this time the connection dropped. And looking back its been there everytime its dropped. I've read about this being an exchange problem? Can anyone help? You guys have been great so far.
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tenchi24
Aspiring Contributor
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Message 12 of 18

Re: Orange lights fixed, Speed has been destroyed

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Sorry for all the posts, hub just came back on.

4:22:49, 21 Jul. (21214.910000) DSL noise margin: 7.00 dB upstream, 6.20 dB downstream
04:22:49, 21 Jul. (21214.830000) DSL line rate: 416 Kbps upstream, 352 Kbps downstream
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SuperSajuuk
Aspiring Expert
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Message 13 of 18

Re: Orange lights fixed, Speed has been destroyed

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You can access the helpdesk information without needing to plug the laptop directly into the router....
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imjolly
Distinguished Sage
Distinguished Sage
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Message 14 of 18

Re: Orange lights fixed, Speed has been destroyed

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i would go back to customer services and see if you can get a new hub as yours keeps dropping connection and flashing orange way longer than I would expect before connecting - and conenction is poor.  did you actually cancel the engineer visit?



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tenchi24
Aspiring Contributor
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Message 15 of 18

Re: Orange lights fixed, Speed has been destroyed

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Yeah I know, didn't realise hh4 doesn't display it outside of the help log...

 

The engineer was for the phone line fault, but he's still coming as there's still noise on the line.

Would I have to pay for a new hub? Im guessing its not a common problem.

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imjolly
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Message 16 of 18

Re: Orange lights fixed, Speed has been destroyed

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if you have a phone fault that could easily be causing your broadband problem so wait until engineer fixes phone fault and see if internet is better

 

if you get a replacement for a faulty hub then provided you are in contract (not rolling) you should get replacement free



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tenchi24
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Message 17 of 18

Re: Orange lights fixed, Speed has been destroyed

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Just to let you know, engineer fixed line fault, normal connection was restored within minutes. Sorry home hub 4, I was quick to judge you.

 

Cheers for the help guys.

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imjolly
Distinguished Sage
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Message 18 of 18

Re: Orange lights fixed, Speed has been destroyed

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thanks for update - as I said the line problem could easily be your broadband problem



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