i would go back to customer services and see if you can get a new hub as yours keeps dropping connection and flashing orange way longer than I would expect before connecting - and conenction is poor. did you actually cancel the engineer visit?
Yeah I know, didn't realise hh4 doesn't display it outside of the help log...
The engineer was for the phone line fault, but he's still coming as there's still noise on the line.
Would I have to pay for a new hub? Im guessing its not a common problem.
if you have a phone fault that could easily be causing your broadband problem so wait until engineer fixes phone fault and see if internet is better
if you get a replacement for a faulty hub then provided you are in contract (not rolling) you should get replacement free
Just to let you know, engineer fixed line fault, normal connection was restored within minutes. Sorry home hub 4, I was quick to judge you.
Cheers for the help guys.
thanks for update - as I said the line problem could easily be your broadband problem